Night Manager, Hilton Tampa Airport Westshore

Position Summary:

The Night Manager oversees the operation of the hotel during evening and overnight shifts, serving as the Manager on Duty with oversight of all hotel departments. This position ensures smooth operations, guest satisfaction, and adherence to hotel policies during non-daytime hours. The Night Manager is responsible for addressing guest needs, resolving issues, and ensuring optimal safety and security for guests and associates.

 

Core Responsibilities:

• Guest Relations: Anticipate guest needs, respond promptly, and maintain positive guest relations at all times. Greet guests professionally, handle check-ins and check-outs efficiently, and address concerns or special requests promptly to ensure guest satisfaction.
• Manager on Duty Oversight: Supervise the entire hotel, including Front Office, Housekeeping, Food & Beverage, Engineering, and other departments during evening/overnight hours, ensuring operational excellence and interdepartmental collaboration.
• Staff Oversight: Supervise evening and overnight staff, including hiring, training, scheduling, and coaching team members to ensure smooth operations and adherence to standards. Act as a resource for all associates on duty.
• Conflict Resolution: Investigate and resolve guest complaints effectively, applying creative problem-solving techniques to achieve guest satisfaction while protecting the interests of the hotel.
• Operational Excellence:
• Monitor and operate key hotel systems, including PMS, MICROS, and security systems, ensuring accuracy in all transactions and reports.
• Collaborate with other departments to fulfill guest requests, handle maintenance issues, and ensure readiness for the next day’s operations.
• Safety and Security:
• Oversee the security of the property, addressing incidents and coordinating with security teams as needed.
• Administer first aid and direct evacuations in case of emergencies.
• Revenue Management: Optimize occupancy and room availability through effective decision-making, ensuring yield management goals are achieved.
• Financial Accountability: Handle nightly cash transactions, accurately balance accounts, and prepare end-of-shift reports.