Strategic Account Manager (Telecommunications accounts)

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.

At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.

AI Fearlessly.

POSITION OVERVIEW

The Strategic Account Manager (SAM) based in Thailand will focus on proactively selling Trend AI products and services into strategic Telecommunications accounts. The SAM will drive to meet and exceed quota by engaging customers directly, leveraging and partnering with resellers, Global System Integrators, and Telco ecosystem partners.

PRIMARY RESPONSIBILITIES

• Act as the primary account lead for assigned Telco accounts, delivering a compelling Client Value Proposition tailored to the telecommunications industry

• Work closely with Telco clients to identify business needs, planned network initiatives, digital transformation directions, and act as a trusted adviser on cybersecurity best practices and solutions aligned to their IT and operational goals

• Support clients in addressing Telco-specific security challenges, including network infrastructure protection, 5G security, and cloud-native environments

• Recognised as the internal authority on your Telco account portfolio — the go-to person for insights, context, and account strategy

• Partner cross-functionally with Technical, Strategic Partner Manager, and Marketing teams to align on customer goals and key performance metrics

• Proactively identify and drive new opportunities within Telco accounts, staying ahead of industry trends and procurement cycles

• Develop and manage a reliable forecast, ensuring disciplined use of Trend AI's sales forecasting tools, account plans, and CRM (Microsoft Dynamics 365)

• Maintain deep knowledge of the Telco landscape, emerging technologies (5G, IoT, cloud), and the competitive cybersecurity posture across the industry

SECONDARY RESPONSIBILITIES

• Represent Trend AI at Telco industry conferences, trade shows, and seminars

• Support the planning and execution of programmes designed to promote Trend AI's presence in the Telco sector

• Maintain accurate and up-to-date account information in Microsoft Dynamics 365 (D365)

EXPERIENCE

• 5+ years of experience in enterprise account management within IT, cybersecurity, or telecommunications solutions

• Proven experience managing and growing Telco sector accounts — including mobile operators, fixed-line providers, ISPs, or Telco infrastructure companies

• Strong understanding of Telco business models, network architectures, and the evolving security needs of telecommunications providers

• Familiarity with Telco-specific challenges such as 5G security, network slicing, OT/IT convergence, and regulatory compliance

• Ability to effectively engage at the C-level and with technical leadership teams within Telco organisations

• Working knowledge of cybersecurity, networking, and IT solutions, with awareness of top competitive offerings in the market

• Strong knowledge of virtualisation and cloud-based security solutions preferred

• Consistent track record of meeting and exceeding quota in large, complex account environments

• Bachelor's Degree in Engineering, IT, Telecommunications, or Management is a plus

Trend AI strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.

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