Medical Receptionist I

Job Title

Medical Receptionist I

Agency

Texas A&M University Health Science Center

Department

Primary Care & Rural Medicine

Proposed Minimum Salary

Commensurate

Job Location

Bryan, Texas

Job Type

Staff

Job Description

As one of the fastest-growing academic health centers in the nation, Texas A&M Health encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery. 

What we want

The Medical Receptionist I is responsible for greeting patients and visitors in the clinic, handling patient calls for scheduling appointments and routing calls to the appropriate clinical staff. This position will handle front desk tasks including data entry into the Electronic Management System and billing/insurance processing and inquiries.

What you need to know

Required Education and Experience:

• High school diploma or equivalent combination of education and experience

• Two years of experience in general office, medical office or related areas.

Required Special Knowledge, Skills, and Abilities:

• Must be skilled in the operations of a medical office

• Working knowledge of word processing software

• Basic computer and typing skills, keyboarding

• Interpersonal and communication skills

• Ability to plan and organize effectively

• Knowledge of HIPAA guidelines

• Ability to multi-task and work cooperatively with others

Preferred Qualifications:

• Associate’s Degree

• Two years’ experience in general office or personnel operations including one year experience working within a medical office

• Prior EHR experience

• Familiarity with electronic medical record systems.

• Fluent in Spanish

Responsibilities:

Patient Phone Calls

• Handles phone calls from patients who need to schedule appointments to include adding new patients, verifying demographic information and insurance.

• Routes calls to clinical staff and enter phone notes as appropriate.

Front Desk Patient Check-In

• Verifies patient demographic information, collect co-pays and past-due balances

• Works patient waitlist, verifies insurance, registers patients for portal, checks patients in/out.

• Scans insurance cards and IDs.

• Assists patients with kiosk.

Other Billing Projects

• Performs various projects that can include, but not limited to, correcting denied claims due to registration errors, contacting patients related to upcoming visits, scheduling patient for wellness visits, inputting demographics for hospital billers.

• Provides staff support and performs business activities.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.