Front Office Manager

Company: Placencia Belize Resort

Position: Front Office Manager

Reporting Structure: General Manager

Location: On-Site in Placencia, Belize

Country: This role is based in Belize only. Candidates must be fully authorized to work in Belize.

Job Type: Full-Time, Permanent

About the Role

We are seeking an experienced hospitality leader to oversee Front Office operations and deliver exceptional guest experiences throughout the guest journey. This role is responsible for managing Front Desk, Guest Services, loyalty program execution, guest satisfaction initiatives, service recovery, and team development while ensuring operational excellence and compliance with brand standards.

The Front Office Manager serves as a key member of the hotel leadership team, partnering closely with Housekeeping, Engineering, Revenue Management, and other operational departments to maximize guest satisfaction, operational efficiency, and overall hotel performance.

What You'll Do

• Lead all Front Office operations, including guest arrivals, departures, room assignments, guest requests, and daily service delivery.

• Drive guest satisfaction by creating memorable guest experiences and implementing proactive service recovery strategies.

• Monitor guest feedback platforms, satisfaction scores, and service metrics to identify trends and implement corrective action plans.

• Ensure VIP guests, loyalty members, and special requests are properly recognized and accommodated throughout the guest experience.

• Oversee room readiness and coordinate closely with Housekeeping and Engineering to maintain cleanliness, working order, and brand standards.

• Utilize operational systems and reporting tools to analyze performance, manage guest requests, and support continuous improvement initiatives.

• Champion loyalty program enrollment, member recognition, and guest engagement initiatives to support guest retention and program growth.

• Recruit, train, coach, and develop Front Office team members, fostering accountability, engagement, and professional growth.

• Manage scheduling, labor productivity, performance management, and departmental communication.

• Ensure compliance with company policies, safety standards, quality assurance programs, and brand requirements.

• Serve as Manager on Duty as assigned and respond to guest concerns and operational challenges in a professional and timely manner.

Why This Role

• Lead one of the hotel's most visible and guest-facing departments.

• Directly influence guest satisfaction, loyalty, and overall hotel performance.

• Opportunity to develop and mentor hospitality professionals while building a culture of service excellence.

• Work closely with hotel leadership to drive operational results and continuous improvement.

• Growth and advancement opportunities within Remington Hospitality.

 

 

About the Property: Nestled along the pristine shores of Maya Beach on Belize’s renowned Placencia Peninsula, The Placencia Resort offers an exceptional blend of beachfront luxury, Caribbean hospitality, and adventure. The resort features spacious guest rooms, suites, and private villas, complemented by an expansive pool with swim-up bar, full-service marina, spa, multiple dining venues, and direct access to the Belize Barrier Reef and the region’s world-class eco-tourism experiences. Ideally situated between the Caribbean Sea and the lush landscapes of southern Belize, The Placencia Resort serves as a premier destination for leisure travelers, corporate retreats, weddings, and unforgettable island getaways.