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Job Description
- Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners. Solve complex technical customer issues and escalations and carry out strategic projects.
- Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews and product adoption.
- Partner with our Sales and other cross-functional partner teams to own and continuously improve the journey of all clients across, resolve complex issues and understand customer pain points.
- Share insights and provide expertise to our partner teams to support product and process improvements.
- Drive team culture and success among a globally dispersed team. Demonstrate mentorship and leadership across the team.