***CDHS REALLOCATION ONLY*** Identity Access Management (IAM) Liaison

•  Initiates and creates user security access requests for the MHHs (CMHHIP & CMHHIFL), OCFMH and Forensic Services staff for LAN and Google account access based on user requirements, discipline and work location(s) upon hire or when their personnel profile changes.
• Responds to inquiries from users or OIT Help Desk tickets for action.  Formulates resolution when issues cannot be solved immediately.
•  Compiles, organizes and reconciles user information relating to agency license limits.  
• Deactivates user access when employees or students leave service or transfer to other state agencies.
• Requests additional Active Directory (AD) security group access on behalf of existing users. Monitors the status of these tickets and communicates completion when the action is finalized.
• Collaborates with OIT Security Control Center for unusual requests or concerns.
•  Provides instructions, guidance and procedural information to staff, supervisors and managers regarding access requirements and options.
•  Assists staff to map their individual network drives. 
• Provides assistance to staff on using Active Directory network and network drives

• Initiates BEHR user security access requests for MHH (CMHHIP & CMHHIFL) staff, Forensic Services staff and students based on user requirements, discipline, charting needs and work location(s). This process is started for new employees or when an employee’s role changes. For example, the position submits a modification for BEHR access when an employee promotes to a licensed position resulting in a different level of direct care responsibility.
•  Ensures users are appearing in Active Directory, which is a conduit to Citrix and BEHR systems.  The position verifies membership profiles are active, user roles are accurately applied and the correct ID and organizations are selected.
•  Responds to inquiries from users or OIT Help Desk tickets (which have been forwarded to the BITS/HIT team) for action.  The position contacts the employee directly to understand circumstances with login or system problem(s) and provides instructions or assistance as needed. If the problem cannot be resolved quickly, the position interfaces with OIT or BITS/HIT team developers to relay problem and initiate a solution. 
• Compiles, organizes and reconciles user information relating to system license limits.  
• Deactivates user access in BEHR “Build” or “Prod” systems when employees and students transfer or leave service.
•  If a user reports a problem with their password, the position troubleshoots and resolves the problem

• Organizes and improves processes for implementing, tracking, managing, and testing hardware devices (printers, scanners, hand held devices, etc.) in support of BEHR. 
• Attains and maintains a broad understanding of BEHR and its supporting applications in order to provide in person or remote assistance and support to end users when they encounter problems or issues.
• Responds to inquiries from users or OIT Help Desk tickets (which have been forwarded to the BITS/HIT team) or reports directly from end users for action. The position contacts the employee directly to understand circumstances with login or system problem(s) and provides instructions or assistance as needed. The position conducts initial troubleshooting and collects information pertaining to the problem. If the problem cannot be resolved quickly, the position interfaces with OIT or other BITS/HIT team developers to relay problems and initiate a solution.
• The position is responsible for configuring and maintaining hardware that is used in support of the BEHR system, which includes barcode scanners, label printers and 24/7 “downtime” (backup) laptops. These peripheral devices are located at the mental health hospitals (CMHHIP and CMHHIFL) on every patient unit and in designated departments, such as the labs, pharmacies, admissions departments, etc. 
• Collaborates with other members of the BITS/HIT team to monitor and troubleshoot errors listed on the RRD Report Queue app, which is a backend module of the BEHR system

• The position must schedule individual meetings with staff when electronic HIPAA privacy incidents are reported.  Following the interview, the position must prepare a summary report based on verbal information, documentation and findings.
• Position may be required to conduct investigations pertaining to HIPAA violations within the chart that will require the use of several specialized backend tools and functions within the EHR
• Provide ad hoc or structured training on PHI and HIPAA policies and procedures to staff, supervisors or managers, either following a reported incident or upon request.
• Attend management meetings to strategize on HIPAA privacy policies and prevention of disclosures

Experience Only:

Six (6) years of relevant experience in Data Entry, Data Analysis, Computer Science, CIS or Excel.

• Standard employment background check and reference check required.
•  The position is required to adhere to any State of Colorado or CDHS regulations regarding health or vaccination mandates.

• This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position.

• Former State employees who were disciplinarily terminated or resigned in lieu of termination must:

  1. Disclose that information on the application.

  2. Explain why the prior termination or resignation should not disqualify you from the current position.

  3. Provide your employee number from your prior State employment.  Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

• Preferred Qualifications & Competencies:

  • Relevant years of state service experience.

A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position.  You must complete the official State of Colorado online application.  Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications. Do not use "see resume" or "see attached."

You must meet the minimum qualifications to continue in the selection process.  Part-time work experience will be prorated.

Comparative Analysis Process – Structured Application Review

After minimum qualification screening, the comparative analysis process will involve a review and rating of all the information you submit. The comparative analysis step may also include your results from standardized testing. 

Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications. 

If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.     

Answer the supplemental questions completely and thoughtfully. We will rate your answers  based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).

You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated.  You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.

• You or your representative must sign and submit the official appeal form for review.  

• You can find the official appeal form here. 

• You must be deliver the official appeal form to the State Personnel Board:

  • By email ([email protected]), or

  • Postmarked in US Mail to (1525 Sherman Street, 4th Floor, Denver CO 80203, or 

  • Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or

  • Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

Contact the State Personnel Board for assistance:

• At (303) 866-3300, or

• Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.

How to Apply

The Assessment Process

For additional recruiting questions, please contact Jade Green at  [email protected]

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• State of Colorado Employee BenefitHub Resource Center

• Employee Wellness program

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

• *Some positions may qualify for the Public Service Loan Forgiveness Program.

Our Values:

We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to [email protected]

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~

We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities.  The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Toll Free Applicant Technical Support

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time).  Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.