Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Blending imaginative urban design on the banks of the St. Johns River, Four Seasons Hotel and Private Residences Jacksonville will be the centerpiece of the Jacksonville Shipyards, ideally located adjacent to the Sports Complex and proposed Stadium of the Future – a renovated and reimagined EverBank Stadium that will serve as home to the Jacksonville Jaguars while playing host to national and international sports and entertainment events for generations to come.
Summary
Opening Date: Summer 2027
# of Rooms: 170
Residential: 26
General Hotel Elements:
Property is located right outside the Jacksonville Jaguars sports complex and a 5-minute drive to downtown Jacksonville.
4 F&B outlets – All Day dining – Specialty restaurant, River club – Celebrity chef Akira Back partnership – Pool Bar and Gril
Event space total of 18,905 Sqf
Full Spa & Fitness facilities
Owner is contemplating a private members club / lounge that FS would operate white label
As part of a second phase, Owner is actively exploring additional opportunities such as (i) developing additional residential on a 5 acre adjacent parcel and (ii) acquiring beach front land in Jacksonville Beach (approximately 30 minutes from the Project) to create a Beach Club experience for hotel guests as well as local members
View of Needs
Opening experience preferred
Tentative start date is June 2026
Current Leadership Requirements
General
A proven track record for developing creative commercial initiatives to proactively drive new customer acquisition given that this is a secondary market.
Preferable experience in building business around group and sport events.
A decisive leader who will be responsible for the overall success of the hotel opening with the support of corporate functional expertise.
A strategic leader, who thinks and acts in this manner, and someone that brings key stakeholders together, keeping everyone on track for the successful delivery and opening of this project.
Effective communication skills with multiple stakeholders.
Capable of creating strong business and community relationships. A brand ambassador for a hotel in a new market for Four Seasons!
Agility and innovation to reposition product and offerings reflective of Four Seasons brand.
Strong guest centric skills that will define luxury in Jacksonville.
Exceptional personal presence that sets the tone for embracing the local culture and the local community.
Strong networking skills that leverage relationships that will make an impact in the local community. It is critical that Four Seasons is viewed as a strong partner and supporter of Jacksonville.
People
Role model of Evolve Leadership Behaviors. A visionary leader who inspires the team.
Culture Carrier and ambassador of Four Seasons in a new market. Ability to naturally connect and warmly interact with guests and community alike.
Integrity and judgement are key leadership behaviors that will set the tone in a new market.
A leader who creates and sets the tone for a work environment that is built on authenticity, trust and empathy.
A developer of people who can attract and retain local talent and help them to grow to their full potential.
A coach and collaborative style of leadership. Key is openness and patience to develop and coach junior leaders and employees new to the brand.
Ability to navigate seasonal and international staffing model and a champion for diversity.
A leader who can empower the team to run the opening critical path through to completion.
Product
Ability to enhance Four Seasons brand with infusion of local heritage and culture into the product and service offerings.
Ability to innovate and create best-in-class product offerings in both Rooms and F&B in a new market.
Drive engaging stories and messaging via social media to establish the brand in Jacksonville.
Understand and deliver a luxury lifestyle to our guests and Residential owners.
Profit
Strong commercial acumen, with an entrepreneurial vision and a 'think like an owner' approach.
Capacity to yield top and bottom and meet/exceed proforma expectations.
Ability to link day to day activities to longer term business plans, goals and objectives.
Strong understanding of Spa, Restaurant and Rooms, Marketing and Revenue management.
A decision maker who can manage amid uncertainty and set clear strategic direction.
Understand the local dynamics of the economy and can shift and change to the needs to ensure best bottom- line approach.