Lead Customer Analyst
Job Description
Salary circa £49,000 per annum plus 34 days leave (rising to 39) and matching pension contribution up to 7% with life insurance of 3x salary
Permanent, full time (37.5 hours per week), Hybrid
Newcastle
Home, a place where you belong
You’ll lead the way in turning data into decisions that improve life for our customers. This isn’t a role where you just crunch numbers – you’ll set the direction, create new insight, and influence strategy. If you’re ready own a role that shapes the future and drives real change, this is your move.
What you’ll do
- Lead national analysis to uncover trends and root causes that drive performance.
- Create forecasting and predictive models to spot risks and opportunities early.
- Turn complex data into clear insight that influences senior decision-makers.
- Build processes that share learning and best practice across regions.
- Act as the operational voice, linking commercial drivers to real-world impact.
Why join us
With autonomy and scope to shape the role, you can make an impact backed by a team who put customers and colleagues first. We grow our own talent, so you’ll have plenty of chances to learn and develop. Be part of one of the UK’s top 10 Great Places to Work!
You have
- A degree in Business, Finance, Maths or equivalent experience in data analysis.
- Experience in data visualisation, mining and deep-dive analysis for insight.
- Advanced Excel skills with VBA/Macros and tools like Power BI and SQL.
- Strong stakeholder management skills with the ability to influence decisions.
A self-starter mindset with excellent prioritisation and communication skills.
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
- You’ll manage your own diary.
- Our team is North East based with our office in central Newcastle. We're flexible to you being elsewhere working from home and/or another Home Group office, if you're happy to travel to meet us in the north east once in a while.
- We work on a hybrid basis with 2 days per week in our central Newcastle office, (or another local office if you’re not in the North East!) with the rest from home.
What’s in it for you?
- 2 paid volunteering days each year
- Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
- 800+ discounts on shops, holidays, days out, tech and more
- Top 20 in the UK for Wellbeing
- Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support
Find out more
Click APPLY NOW to see our Lead Customer Analyst Job Description, find out about us, for help to apply and for all our benefits. Roles can close early, so don’t wait. For reasonable adjustments email [email protected].