Natural Living - Manager

Job Title:                     Natural Living Manager        Department:              Natural Living/Vitamins Reports To:                 Manager of Merchandising FLSA Status:                Nonexempt     Summary This is a management position.  The Natural Living Manager will have the necessary confidence, commitment, and motivation to move themselves towards success.  Key personality traits & skills needed to accomplish this are: patience, even tempered, humble, observant, perceptive, supportive, decisive, flexible, analytical & consistent.  Must be self-motivated; have strong leadership skills; good listening skills, extraordinary customer service skills; applied empathy; and possess a strong sense of urgency in all duties performed.  Due to Bristol Farms Lazy Acres goals and structure, the Natural Living Manager should also be open to growth and expansion.   Essential Duties and Responsibilities The Natural Living Manager is responsible for ordering, receiving, & merchandising the product. He or she also performs the following duties (other duties may be assigned):   Leads by example; models correct behavior and adherence to company policies and procedures. Preparation of daily schedule and directs activities of employees. Responsible for educating staff on products as well as sources to find information on products and ingredients Maintain knowledge and keep up-to-date on new information through trade magazines, etc. Education staff on the upkeep of the department (awareness of labels and expiration dates, on- and off-sale of products, proper ordering for stock and sales, cleanliness of shelves and products, etc.) Maintains high profit margin in accordance to approved pre-set budget, which entails, but is not limited to:  sales goals, cost of goods, expenses, price changes and waste management.  Assures high quality and proper quantity through accurate ordering and receiving. Rotates stock to assure high quality, fresh merchandise at all times. Accurately prices all merchandise by stamping, marking, or placing shelf tags/signs. Assures daily price changes are done accurately & completed before store opens; maintaining price integrity at all times. Handles all customer complaints in such a manner to assure repeat business no matter the complaint. Serves customers with a smile and willing attitude.  Assures high sales through establishing relationships with customers to ensure repeat business. Follows safety work standards and reports any safety hazards to Store Director.  Maintains a clean & safe work area at all times.  At all times, meets and exceeds Bristol Farms Lazy Acres standards in food, service, quality, and cleanliness. Follows the employee handbook at all times, especially on service standards and appearance.   Supervisory Responsibilities Carries out supervisory responsibilities in accordance with company policies and applicable laws.  Other responsibilities include assisting with the training of employees; planning, assigning, and directing work; appraising performance; rewarding employees addressing complaints and resolving problems.   Customer Service Skills The Natural Living Manager is expected to provide customer service that is extra ordinary and exceeds the expectations of our customers.  They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers.  Going above and beyond encompasses attitudes, respect, and flexibility.  The Natural Living Manager is expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.   EDUCATION and/or EXPERIENCE High School diploma or general education degree (GED); or three to six months related experience.   Language Skills Ability to read and interpret documents such as safety rules, memos, special orders, operating and maintenance instructions, procedure manuals and schedules.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers, or employees of Bristol Farms Lazy Acres.   Knowledge Of English This is a customer service driven position.  The candidate must have the ability to speak, read and understand English.   Mathematical Skills Ability to add, subtract, multiply, and divide using whole numbers & fractions.   Reasoning Ability Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Ability to resolve conflicts in such a manner to create a win-win situation.  Ability to analyze a variety of situations, think through to a solution and implement the solution.   Physical Demands While performing the duties of this job, the employee is regularly required to stand for long periods of time; walk; frequent use of hands; hands to finger; handle, or feel objects, tools, or controls.  The employee occasionally is required to reach with hands and arms.  The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The employee must frequently lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close and color vision.   Work Environment The noise level in the work environment is usually moderate.