Job Description
Are you passionate about helping others succeed? At goFLUENT, we’re looking for a motivated Learning Consultant to join our dynamic team in Bogotá, Colombia 🇨🇴.
This is your chance to make a real impact by ensuring our learners have an unforgettable experience and providing valuable feedback to improve our services.
As a Learning Consultant, you'll be at the heart of our customer experience, connecting with learners, guiding them on their language journey, and collaborating with our internal teams to deliver excellence.
If you're driven by making a difference and thrive in a supportive, customer-focused environment, we’d love to have you on board!
What You'll Do
Become an expert and maintain a full understanding of our products and services. Explain it to our new learners who are starting a goFLUENT Training
Offer the learner the best journey possible by understanding their expectations and efficiently providing solutions to any concerns
Reply to our learners’ requests through several communication channels (phone, email, chat, etc.)
Ensure smooth and efficient communication with internal teams
Call students to encourage them to take full advantage of the available resources
Be proactive in optimizing internal procedures, improving response quality, and enhancing learner feedback
You'll love this job if you
Are outstanding at communicating, both orally and in writing (Spanish is your native language)
Have a good level of English (B1 or above)
Have previous successful experience in customer support
Are very empathetic and able to handle complex conversations to deliver a great customer experience
Are organized, responsive, adaptable, sincere, and autonomous
We are looking for
Someone based in Bogotá
1 year of experience in customer service
Internet savvy and proficient in MS Office, Google Docs, and Open Office
Bachelor’s/College Degree in any field
What we offer
Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:
Dynamic, startup-like experience within the security of a fast-growing, 26-year-old Swiss-based company
Learn from top executives and visionaries in the learning and language market
The experience of joining an innovative organization with an international, vibrant working environment
Full onboarding and fast ramp mentoring program leading candidates to success
World-class learning experience by being a goFLUENT learner. Learn one of our 49 business languages!
Ability to work from any of our 20+ offices around the world
Exciting team-building events
Eager to learn more? Watch our video to discover goFLUENT in the words of our people worldwide:
https://www.gofluent.com/us-en/careers/
#LI-Onsite