Customer Service Representative I - PRN

Location:

Ball Memorial Hospital 

2401 W. University Ave

Muncie, IN 47303

Schedule: ONSITE ONLY - PRN including Weekends, Mornings, Afternoons, Evenings, Nights – Rotating Holidays

Training is 5-7 weeks Monday-Friday on all 3 shifts

We are searching for a team-oriented, energetic individual who takes pride in providing excellent service to patients, team members, and providers to join our team at IU Health, Ball Memorial Hospital. As a Customer Service Representative for over 100+ offices, you will be the primary contact for all of IU Health in the East Central Region functioning as the operations command that answers, routes, and manages critical and non-critical calls 24 hours a day, 365 days a year.

Key Responsibilities:

• Handling Internal and External Calls

• Screening Patient Information

• Paging, Documenting and Handling Operational/Facility Needs and Emergency Procedures

• Dispatching IU Health Police

• Utilizing & Scheduling Internal and External Providers

• Providing Directory Services

Experience with the following will be considered:

• Proficiency with Computers & Telephone Inquiries Required 

• Customer Service Experience Required

• Knowledge of Medical Terminology Preferred 

• Strong Verbal Communicator

• Strong Interpersonal Skills

• Call Center
• Medical Office/Healthcare Facility Experience Preferred

Requirements:

• High School Diploma/GED is required.
• Requires 0-3 years of relevant experience.
• Requires proficiency in Microsoft Office.
• Requires the ability to manage time effectively in a fast-paced environment.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.