Human Resources Director for Mitsui Ocean Cruises

Department: Hotel

Employment Type: Contract

Location: Shipboard

Description

Key Responsibilities

• Crew Welfare & Employee Relations1. Act as the primary contact for crew welfare, addressing grievances and ensuring fairresolutions in line with policies, CBAs, and maritime laws.
• Lead the Shipboard Disciplinary Committee, ensuring fairness and consistency inperformance and disciplinary matters.
• Foster open communication channels with crew members to encourage trust, transparency, and timely resolution of concerns.
• Implement initiatives to reduce anonymous complaints and promote positive morale.
• Employee Engagement & Recognition
• Distribute and analyze new hire and bi-annual engagement surveys to assess crewsatisfaction.
• Collaborate with shipboard and shoreside teams to implement employee engagement andrecognition programs.
• Organize events and enrichment activities to foster appreciation, morale, and a positivework environment.
• Policy Development & Compliance1. Partner with shipboard and shoreside leadership to establish and implement HR policiesaligned with operational needs and company standards.
• Monitor policy effectiveness, recommending adjustments for continuous improvement.
• Ensure compliance with maritime labor conventions, CBAs, and legal requirements.
• Cultural Integration & Communication
• Act as a cultural ambassador, fostering mutual respect among multinational crews.
• Serve as a liaison between shipboard teams and shoreside management, providing insightson crew-related issues and HR practices. 
• Collaborate with Captain, Chief Engineer, and Hotel General Manager to ensure HRalignment with overall operations. 
  HR Administration
• Oversee HR records including contracts, appraisals, attendance, and personnel files.
• Ensure accurate reporting of HR metrics and prepare for HR-related audits and inspections.
• Maintain knowledge of MLC 2006, employment law, and relevant CBAs. 
  HR Administration
• Oversee HR records including contracts, appraisals, attendance, and personnel files.
• Ensure accurate reporting of HR metrics and prepare for HR-related audits and inspections.
• Maintain knowledge of MLC 2006, employment law, and relevant CBAs. 
  Training & Development
• Oversee onboarding and orientation for new hires.
• Support succession planning and career development initiatives onboard.
• Identify training needs and partner with Hotel General Manager to implement learning opportunities. 
  Crisis Management
• Assist in responding to crew emergencies or crises, coordinating resources and providing emotional support when needed. 
  Strategic HR Functions
• Contribute to HR strategic planning onboard and provide recommendations to shore-based HR leadership.
• Setting clear expectations, providing ongoing feedback, and coaching, and tracking employee growth to drive individual and organizational performance
• Stay current on global HR trends and best practices.
• Leads a strong, proactive safety culture by ensuring full compliance with company policies,USPH/HACCP, ISM, HESS and workplace safety standards, while empowering teams to identify, report, and resolve risks.
• Champions environmentally responsible operations, ensuring compliance with MARPOL, waste-reduction strategies, recycling programs, and sustainable resource use across all departments.
• Demonstrates Mitsui Ocean Cruises’ leadership values of integrity, accountability, respect, teamwork, and continuous improvement, serving as a cultural role model for all teammembers.
• Responsible for reviewing performance appraisals for all team members• Performs any related duties as assigned. 
  
  

Education/Experience/Qualifications:

• Resilience and flexibility to adapt in a dynamic shipboard environment.
• High cultural sensitivity to support a multinational workforce.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Strategic mindset with the ability to align HR practices to business objectives. 
• Confidentiality and integrity in handling sensitive HR matters.
• Competent in most situations; minor issues may exist but not communication-blocking. (cf:Marlins Test 75% or above)
• Communicate with work-related matters using simple words and short sentences. Explain basic
• instructions or product details directly related to the job. (cf: CEFR A2-b level)
• Builds an inclusive and collaborative work environment where all nationalities are respected, heard, and supported, fostering strong cross-cultural communication
• Upholds and drives Mitsui Ocean Cruises’ premium Japanese hospitality philosophy— Omotenashi—ensuring all team interactions, services, and decisions reflect care, sincerity, and attention to detail.
• Proficiency with Microsoft Office and reporting tools.