IT Asset Management Service Owner

Position Title: 

IT Asset Management Service Owner 

Category/Shift: 

Salaried Full-Time 

Pay Range: PL 14

$101,000 - $134,600

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. 

Physical Location: 

1740 International Drive 

Memphis, TN 38197

The Job You Will Perform:  

Key Responsibility Areas

End‑to‑End Ownership of IT Asset Management Services

• Own and be accountable for the IT Asset Management (ITAM) service across the enterprise, ensuring reliability, transparency, and audit readiness

• Ensure data accuracy and integrity for all hardware, software, and contract assets within ServiceNow ITAM

• Act as the single point of accountability for ITAM service health across the enterprise

ServiceNow Platform Ownership (HAM, SAM, Contracts)

• Own functional accountability for ITAM capabilities within ServiceNow, including:

  • Hardware Asset Management (HAM)

    • Asset lifecycle management (request → procure → deploy → maintain → retire/dispose)

  • Software Asset Management (SAM)

    • Software entitlement, assignment, and compliance

  • ServiceNow Contract Management

    • Contract visibility, renewals, and linkage to assets and entitlements

• Ensure proper configuration, use, and governance of ServiceNow ITAM modules to support operational, financial, and compliance requirements

IT Asset Disposal & Vendor Management

• Own the IT Asset Disposal (ITAD) process, including oversight of the current disposal vendor (e.g., Dynamic)

• Be accountable for:

  • Vendor performance and service quality

  • Certificate of destruction and data security compliance

  • Accurate and timely invoicing

  • Contractual service delivery expectations

• Ensure retired assets are properly reflected in ServiceNow and downstream financial systems

IT Store & Procurement Enablement

• Own the IT Store experience within ServiceNow, including:

  • Hardware and software catalog items

  • End‑to‑end request lifecycle from request → quote → procurement → fulfillment → assignment

• Serve as the ITAM owner for reseller and sourcing relationships, including vendors such as:

  • CDW

  • Proscan

  • SoftwareOne

  • SHI

• Ensure catalog items are accurate, governed, cost‑transparent, and aligned with sourcing and procurement processes

Software Assignment & Vendor Portal Management

• Accountable for accurate software assignment to end users and devices

• Oversee ITAM management of key vendor portals, including (but not limited to):

  • Microsoft 365 / Microsoft portals

  • Adobe

  • Minitab

• Ensure software provisioning, reclamation, and entitlement usage are auditable and aligned with license terms

Software & Contract Renewal Ownership

• Own accountability for defined strategic contract renewals, including (as applicable):

  • Microsoft MPSA / EA

  • Adobe ELA

  • Autodesk

  • Minitab

• Ensure renewals are:

  • Data‑driven

  • Timely

  • In alignment with actual usage, entitlements, and business need

• Partner with Sourcing and VMO while retaining ITAM ownership of the underlying data and compliance position

Financial Accountability & Invoice Reconciliation Support

• Accountable for ensuring ITAM‑supported invoices are accurate, validated, and paid

• Partner closely with Finance AP to:

  • Support invoice reconciliation and exception handling

  • Ensure credits and rebates are allocated correctly

• Ensure ITAM data enables audit‑defensible financial outcomes

Reporting, Visibility, & Risk Management

• Own ITAM reporting and executive visibility, including key metrics such as:

  • Lost and stolen assets

  • Lifecycle status

  • Assignment accuracy

  • Compliance and usage

• Ensure stakeholders have reliable, actionable insight into IT asset risk and spend

ITAM Policy, Governance, & Compliance

• Own the IT Asset Management policy framework, including standards, governance models, and controls

• Ensure IT service providers comply with ITAM policies and established asset lifecycle rules

• Provide feedback and guidance to IT teams to improve compliance and operational alignment

• Build training and awareness to educate both IT and business partners on ITAM policy

Continuous Service Improvement

• Lead continuous improvement of the ITAM service, processes, and tooling.

• Identify inefficiencies, gaps, and risks related to:

  • Data quality

  • Processes

  • Integrations

  • Vendor performance

  • User experience

• Drive improvements that enhance service stability, audit readiness, and cost control

Demand, Backlog & Roadmap Ownership

• Own and manage the ITAM product backlog

• Intake, evaluate, and prioritize new demands impacting ITAM

• Balance operational stability with strategic enhancements by prioritizing the most critical initiatives

Managed Services & Team Direction

• Serve as the primary ITAM interface to the Managed Service Provider (MSP)

• Direct ITAM operational priorities and expectations within the managed services model

• Ensure clear accountability and effective collaboration between internal resources and managed services partners

The Skills You Will Bring: 

Education and General Experience

• Bachelor's degree (preferably in computer science, business, or another technical field)

• 8+ years of related IT experience

• 3+ years project management or product delivery experience

Functional Knowledge and Experience

• Accountable for determining and executing appropriate solutions and actions within established operating policies and procedures

• Demonstrates proficiency across all phases of technical analysis, development, and implementation of complex systems

• Accountable for developing plans to meet desired business expectations and outcomes

• Accountable for the uptime, maintenance, and support of all business applications, ensuring stable operations, service quality, and continuity in partnership with managed service provider (MSP)

• Leads technical analysis, solution design, and implementation, applying advanced expertise to deliver reliable business outcomes through technology

• Owns resolution of highly complex issues, driving root-cause analysis and corrective actions to restore service and prevent recurrence

• Accountable for directing IT delivery through teams and professional / operational resources, including oversight of indirect reports as applicable

• Holds the team accountable for performance, execution, and measurable outcomes

• Owns the end-to-end planning and execution approach for advanced applications, systems, and technologies—from requirement to delivery / enablement

Competencies needed for this position

• Customer Focus

• Plans and Aligns

• Directs Work

• Decision Quality

• Optimizes Work Processes

• Communicates Effectively

• Interpersonal Savvy

• Manages Ambiguity

• Action Oriented

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets. 

The Career You Will Build:

Sales and Leadership training, promotional opportunities within a global company

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP. 

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2022 were $21.2 billion. Additional information can be found by visiting InternationalPaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] or (877) 973-3919.