Job Description
Position Function:
Assess risk, analyzes, and helps to structure Private Banking credit requests to facilitate the credit decision-making process. Discusses requests with Private Banking Officers and/or Credit Administrators, periodically meets clients and prospective clients with Private Banking Officers. Provides support on renewals/modifications. Documents the credit decision and supporting rationale in a clear, fair, and balanced manner. Assures that all credits meet CPB quality targets, lending policies, and underwriting guidelines. Assists with team portfolio management. Coordinates documentation with Documentation Department and external attorneys, as needed.
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Primary Accountabilities:
- Develops client and financial information.
- Formulates credit analysis, cash flow analysis, and alternative risk scenarios using a computer.
- Prepares written summaries of acceptability of risk.
- Reviews and makes recommendations on credit approval memorandums for recommended credit facilities.
- Provides primary credit structuring decisions in consultation with the primary relationship officers.
- Assures that credit facility structures meet the customer’s needs while maintaining safety and soundness standards for the Bank.
- Assists team members in management and achievement of team goals, portfolio, and accountabilities.
- Assists team to maintain, expand, and service deposit and loan relationships of high-valued clientele, as well as responding to inquiries.
- Generates referrals for various banking products and services.
- Attends sales meetings to communicate results of sales and business calling activities, and provides feedback to Manager on strategies to enhance goal attainment.
- Reviews and tracks team’s portfolio to minimize exceptions, maximize compliance, and proactively address upcoming credit requests.
- Along with relationship officers, develops client and financial information, monitors and collects on all overdue accounts.
- Coordinates the research and response to requests for information and service for clients.
- Initiates corrective actions and ensures prompt follow-up to ensure client satisfaction.
- Maintains quality of loans in team portfolio of account relationships through diligent supervision and collection efforts, keeping abreast of trends and developments both within and outside the Bank that could impact or affect the quality of the assigned portfolio.
- Keeps on top of all credits and downgrade loans as necessary.
- Liaison between clients, officers, and Bank departments in researching/responding to requests for information, researching, and resolving problems.
- Responsible for ensuring missing and incomplete reports for the team are updated in a timely manner.
- Serves as a backup for other administrative/operational duties as assigned by relationship officers.
- Assists in special projects, miscellaneous responsibilities, and other duties as assigned.
- Achieves a satisfactory rating on audits.
- Improves personal/professional status through education and keeping abreast of updated bank policies, procedures, and products and services.
Minimum Qualifications:
Education:
- High School Diploma or GED equivalency required.
- Bachelor’s Degree from an accredited 4-year university in Accounting, Finance, Economics, or related field preferred.
Experience:
Associate II:
- 5+ years of experience in Commercial and retail loan and deposit servicing or underwriting, or equivalent experience required. (A bachelor’s degree can substitute for 2 years of work experience.)
Physical Requirements & Working Conditions:
- Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
- Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
- Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
- Must be able to read and understand bank-related documents.
- Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.