Turndown Attendant

The Jefferson Hotel, a renowned hotel in Richmond, VA, is seeking a dedicated and detail-oriented Turndown Attendant to join our Housekeeping team. This part-time position plays an important role in creating a welcoming and restful evening experience for our guests by ensuring guest rooms are thoughtfully prepared each night.

This role is scheduled 5 PM – 9 PM Sunday – Thursday and 5 PM – 10 PM Friday and Saturday. Full flexibility is required to work any night of the week, including weekends and holidays. Training for this position will be conducted during daytime hours.

Key Requirements

• Availability: Must be available to work evenings any day of the week, including weekends and holidays; flexibility required for daytime training shifts as needed.
• Attention to Detail: Strong focus on cleanliness, presentation, and consistency in a luxury guest environment.
• Guest Mindedness: Professional, courteous demeanor with a commitment to exceeding guest expectations.
• Independence: Ability to work efficiently and independently while maintaining high standards.
• Adaptability: Comfortable responding to guest requests and adjusting priorities throughout the shift.

Duties & Responsibilities

• Prepare guest rooms for evening occupancy by turning down bed linens, folding back duvets and sheets, and fluffing pillows.
• Place turndown amenities in guest rooms, such as chocolates or breakfast menus, in accordance with hotel standards.
• Make beds and refresh linens as needed, ensuring all bedding meets cleanliness and presentation expectations.
• Perform light cleaning and tidying, including emptying trash, removing room service trays, and dusting surfaces.
• Replenish towels, linens, and guest room amenities upon request.
• Close drapes, adjust lighting, and create a calm, welcoming evening ambiance for returning guests.
• Retrieve and deliver guest-requested items promptly and professionally.
• Maintain confidentiality, professionalism, and respect for guest privacy at all times.

Qualifications

• Prior housekeeping or hotel experience preferred, but not required; training will be provided.
• Strong attention to detail and pride in maintaining high service standards.
• Clear communication skills and a polished, guest-focused presence.
• Ability to stand, walk, and perform light physical tasks for the duration of the shift.
• Must be reliable, punctual, and able to work independently.
• Must be available to work any shift between 7:00 AM – 11:00 PM as needed for training or business needs.

Why Work Here

As a Turndown Attendant, you’ll be part of a supportive and professional housekeeping team that takes pride in creating a warm, comfortable environment for every guest. We offer a respectful workplace and opportunities to grow within the hotel.