Clinic Operations & Patient Experience

Maintain service standards by greeting patients and delivering exceptional patient care throughout their visit.
Manage patient check-in and check-out procedures.
Answer incoming calls, return voicemails, and address patient inquiries promptly and efficiently.
Schedule patient appointments and maintain clinic/provider schedules.
Educate patients on welcome ware kiosk, patient portal, insurance benefits, expected patient responsibilities, and clinic policies.
Collect patient payments, outstanding balances and maintain accurate financial records.
Complete all daily operational tasks including opening and closing in a timely manner.
Maintain prior authorization and track visit limit.
Maintain patient charts and electronic medical records in compliance with company policies and HIPAA regulations. Ensure all required patient documentation is completed and uploaded accurately.
Coordinate communication between patients, therapists, and referral sources.

Administrative Leadership

Plan, organize, and oversee daily administrative operations of the clinic.
Collaborate with the Clinic Director on clinic operations, goals, and operational improvements.
Participate in monthly Patient Care Manager meetings and ongoing training initiatives.
Monitor and support clinic performance related to key financial and operational metrics.
Assist with company programs, community outreach efforts, and patient engagement activities.

Financial & Compliance Responsibilities

Perform opening and closing procedures, including daily reconciliation and reporting.
Ensure accurate collection and documentation of co-pays, deductibles, and co-insurance payments.
Assist with insurance verification processes and patient financial education.
Maintain compliance with HIPAA, OSHA, and company policies.
Assist with emergency procedures and other business-related administrative functions as needed.

Patient Care Manager Qualifications:

High school diploma or GED.
Experience in a medical administrative or healthcare office setting preferred but not required.
Knowledge of insurance verification, patient scheduling, and medical office operations.
Strong proficiency with Microsoft Office and electronic medical record systems.
Excellent communication, customer service, and organizational skills.
Ability to multitask and manage competing priorities in a fast-paced environment.
Be available for a full-time schedule, Monday - Friday
Team player attitude and energetic with a focus on excellent customer service

The ideal candidate is:

Detail-oriented and highly organized.
Dependable and accountable.
A positive team player with strong leadership skills.
Committed to delivering exceptional patient experiences.
Professional, adaptable, and solutions focused.
Passionate about supporting patients and contributing to the success of the clinic.

Our Patient Care Coordinator Enjoy the following:

For questions regarding the position, please get in touch with us at [email protected]. Our Staffing Director will promptly reply to you.

Patient Care Manager

Job Description