Senior Associate, Brand Experience
Job Description
Our Story
At Madewell, we believe that great style starts with great design. Since 2006, we’ve been creating premium denim and foundational wardrobe pieces for men and women that balance quality, authenticity, and versatility. From iconic jeans perfected by denim experts to the essential tee, the most versatile shoe, and the timeless leather bag—if it’s Madewell, it’s made well.
Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace.
Key Responsibilities
Brand Strategy & Vision
Support the development and execution of Madewell’s brand experience strategy, ensuring alignment with overall business objectives, brand positioning, and relevant market trends
Assist Director of Brand Experience in translating brand pillars into customer-facing experiences across retail, digital platforms, and marketing channels, including always-on programs and seasonal activations
Contribute to the execution of brand campaigns and initiatives that drive awareness, engagement, and cultural relevance
Ensure consistency in brand messaging, voice, and visual identity across all consumer touchpoints
Customer Insights & Trend Awareness
Bring a customer-first mindset to all workstreams
Monitor and synthesize consumer data, cultural trends, and competitive insights to inform brand initiatives
Support the development of trend reports and share insights with cross-functional teams
Assist in testing and iterating new experiential concepts, including pop-ups, partnerships, and in-store activations; and support detailed reporting to help share insights with leadership team
Omnichannel Experience
Support execution of cohesive brand experiences across ecommerce, retail, social, and marketing channels
Partner with cross-functional teams (retail, merchandising, digital) on tactics that bring brand initiatives to life across the customer journey
Support in-store storytelling efforts, services, and experiential programs to enhance engagement and conversion
Contribute to the roll-out and optimization of new experiential formats and pilot programs, supporting detailed reporting to drive insights
Activations & Partnerships
Assist in the development and execution of brand activations, events, and partnerships that elevate brand visibility and engagement, with consideration of customer journey and key business objectives
Support coordination of collaborations and external partnerships, driving strategic co-marketing extensions to drive brand growth
Help drive brand awareness through culturally relevant initiatives across fashion, music, and lifestyle spaces, identifying in-market opportunities
Retail Experience & Services
Support coordination and execution of key brand service initiatives (e.g., denim fit, styling, and customization)
Assist in elevating denim storytelling across channels, including fit, fabric, and sustainability narratives
Help plan and execute in-store events and programming in partnership with retail teams
Contribute to the development of tools and resources (e.g., event guides, toolkits) to ensure consistent brand execution in stores
Brand & Creative Collaboration
Partner with creative and marketing teams to support ideation and execution of campaigns, store environments, and activations
Ensure brand standards are upheld across all deliverables and executions
Coordinate with external vendors, agencies, and production partners as needed, driving brief and run-of-show calls to ensure seamless program / event execution
Cross-Functional Collaboration
Work closely with partners across marketing, merchandising, creative, and operations to support key brand experience initiatives
Contribute to seasonal planning processes and support Director of Brand Experience in execution against key milestones
Collaborate with internal teams to ensure seamless and consistent brand experiences across channels
Qualifications
5–7+ years of experience in brand marketing, retail, experiential, or related fields—preferably within fashion or lifestyle
Experience supporting omnichannel brand initiatives and campaigns, with strong prioritization skills – must have the ability to effectively manage multiple workflows and timelines simultaneously
Strong understanding of retail environments, digital platforms, and customer experience principles, with the ability to communicate effectively with stakeholders and key business partners
Interest in fashion, denim, and cultural trends, with the ability to express key marketing messages and brand strategies to retail associates and third-party audiences, like agencies or brand partners
Exceptional organizational, communication, collaboration, and project management skills with a team-driven mentality
Ability to balance creative thinking and problem-solving with strategic business objectives while managing critical timelines
We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We’re always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.
Benefits + Perks
Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.
Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).
Summer Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday during the Summer months.
Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.
Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge.
Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.
Salary Range: $72,500.00 - $89,750.00At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.
One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.
JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.