Admissions Assistant

Southwood Psychiatric Hospital offers comprehensive mental health treatment programs for children and adolescents ages 3-21 whose lives have been disrupted by mental illness. Our facility located in the South Hills near Pittsburgh, Pennsylvania, provides many levels of care to help children and adolescent start healing from the mental health challenges.

We are looking for an Admissions Assistnat who will assist in the admission and registration of incoming patients. 

Southwood is not on a public transportation route and individuals must be 21 years of age or older to work in a patient facing role.

ESSENTIAL FUNCTIONS: 

•  Greet and search new patients and those transporting patients upon arrival.  

•  Review prospective admissions against approved admission criteria, policies and procedures.  

•  Responsible for clerical duties such as managing paperwork, handling data entry, engaging with insurance companies over claims and answering phones. 

•  Complete paperwork necessary to admit patient to the assigned program and explain forms prior to patient signing, notify clinical lead of patient’s arrival and escort the patient and documentation to appropriate location within the facility. 

•  Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.  

•  Ensure all required patient information is received, processed and necessary appointments are made with the proper behavioral or medical health personnel.  

•  Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority. 

 OTHER FUNCTIONS:  

•  Perform other functions and tasks as assigned. 

SWOOD

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: 

•  High-school diploma, GED, or equivalent required. 

• Bachelor’s degree in a social services field preferred.  

•  One or more years’ experience in healthcare preferred. 

 LICENSES/DESIGNATIONS/CERTIFICATIONS:  

•  CPR and de-escalation/restraint certification required (training available upon hire and offered by facility). 

•  First aid may be required based on state or facility. 

 ADDITIONAL REGULATORY REQUIREMENTS: 

 While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances  
(e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.