Superintendent - Technical Services

Job Overview

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics, and medical through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

 

What we offer:

· Industry competitive wages

· Generous 401K plan

· Comprehensive benefits package

· Boot, tool, and pants reimbursement

· Paid vacation

· Company vehicle

· Excellent job security

· Ability to be a part of an exciting, innovative company developing new state‑of‑the‑art technology and equipment 

Key Job Responsibilities

The Superintendent – Technical Services leads with a hands-on approach, ensuring top-tier operational performance and technical support within the service division. Key responsibilities include:

• Delivering advanced troubleshooting and technical assistance across electrical, mechanical, hydraulic, and control systems on a range of mining and industrial equipment.
• Acting as a reliable backup to the Field Service Supervisor, supporting daily operational management, crew scheduling, and interdepartmental coordination.
• Leading complex diagnostics involving motor controls, PLCs, digital drives, schematics, and industrial power systems to resolve challenging maintenance issues.
• Driving warranty claim processes by accurately identifying qualifying issues, organizing repairs, and maintaining thorough documentation compliance.
• Mentoring and upskilling Field Service Technicians and Electricians, emphasizing diagnostic excellence and adherence to safe work practices.
• Championing a rigorous safety culture, ensuring compliance with MSHA, OSHA, and Komatsu's internal safety protocols.
• Collaborating on job planning, managing resource allocation efficiently, and prioritizing service tasks to maximize productivity.
• Strengthening customer relationships through proactive communication, timely updates, and addressing client concerns with professionalism and responsiveness.
• Maintaining comprehensive documentation of all service activities, including work orders, inspections, and repair logs, to support operational transparency and continuous improvement.
• Identifying and implementing process enhancements to increase service quality, operational efficiency, and cost-effectiveness. 

Qualifications/Requirements

We seek candidates who meet the following qualifications and possess a blend of technical knowledge and leadership skills:

• Education: An Associate degree or technical diploma in Electrical, Mechanical, or Industrial Technology is preferred; equivalent professional experience will also be considered.
• Experience: A minimum of 3–5 years’ hands-on experience in mining, heavy equipment, or industrial electrical environments, with demonstrated proficiency in troubleshooting complex systems.
• Technical Skills:
  • Expertise in electrical schematics, industrial power distribution, PLC programming, motor controls, and hydraulic systems. 
  • Strong mechanical and diagnostic abilities applicable to heavy industrial machinery.
  • Ability to accurately interpret technical drawings, blueprints, and industry documentation.
• Leadership and Mentorship: Experience managing teams or leading technical crews is preferred, along with a proven track record of mentoring junior technicians to elevate team performance.
• Certifications: Possession of relevant electrical or mechanical certifications will be an asset.
• Safety Knowledge: Thorough understanding of MSHA, OSHA, and corporate safety standards, with a commitment to fostering a safe working environment.
• Technical Tools: Proficiency in Microsoft 365/Office Suite and familiarity with digital service documentation systems.

This role demands a meticulous, safety-focused individual capable of balancing technical challenges with effective team coordination and customer service excellence 

Additional Information