Director of Residences
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.About the Role
Four Seasons Hotel Nashville is seeking a highly motivated Director of Residences to lead all residential operations and deliver an exceptional living experience for our owners and guests. This role is responsible for upholding the highest luxury standards, protecting the property’s assets, and fostering a culture that reflects Four Seasons service excellence while ensuring alignment with HOA guidelines.
What You Will Do
- Build meaningful relationships with residence owners, anticipating their needs and creating personalized, memorable experiences.
- Serve as the key liaison between the Hotel and Residences, ensuring seamless communication of events, services, and updates.
- Oversee the physical condition of the property, ensuring all public areas, back-of-house spaces, and amenities meet Four Seasons standards.
- Conduct routine inspections and ensure compliance with health, safety, and operational protocols.
- Lead and manage the residences team, including hiring, scheduling, training, coaching, and performance management.
- Ensure adherence to HOA agreements, property policies, and Four Seasons operating standards.
- Manage inventory, vendor relationships, and procurement of supplies and equipment.
- Develop and manage annual budgets, monitor financial performance, and control expenses.
- Coordinate smooth resident move-ins, move-outs, deliveries, and day-to-day service requests.
- Foster a professional, collaborative, and service-driven work environment.
What You Bring
- Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
- 5–10 years of progressive leadership experience in luxury hotel operations or residential property management.
- Strong leadership and team development skills with a passion for service excellence.
- Solid understanding of luxury hospitality standards and residential operations.
- Excellent communication and interpersonal skills; fluency in English required.
What We Offer
- Competitive salary, wages, and a comprehensive benefits package
- Excellent training and development opportunities
- Employee discount for stays at any Four Seasons worldwide
- Complimentary dry cleaning for employee uniforms
- Complimentary employee meals
- Access to on-site wellness facilities (property-specific benefit)
- Opportunities for career growth within Four Seasons
Schedule & Hours
- Full-time position
- Flexibility required, including mornings, evenings, weekends, and holidays based on operational needs