Senior On-Site Service Specialist

POSITION PROFILE

Provides primary operational support with a strong focus on shipping, receiving, and logistics within a high‑volume printing and production environment. Key responsibilities include preparing, packing, labeling, shipping, and receiving printed materials, finished products, and supplies while ensuring accuracy, timeliness, and compliance with shipping requirements.

Supports print and production operations by operating high‑volume duplicating and production equipment as needed, assisting with sorting, finishing, bindery support, quality control (QC), and final product checks prior to shipment. Coordinates outgoing shipments, tracks deliveries, manages courier and freight interactions, applies appropriate postage, and handles incoming and outgoing mail, packages, and faxes.

Responsible for organizing, staging, and distributing materials throughout the site, maintaining shipping documentation, inventory accuracy, and a clean, safe work environment. May perform routine equipment maintenance or basic troubleshooting on production and finishing equipment.

Additional duties include bindery support, QC and final inspections, file and document services, customer service functions, and reception coverage as needed.

Due to the higher level of professionalism, communication, and customer interaction required—including occasional front‑desk or telephone coverage—employees performing this role are classified as Senior On‑Site Services Specialists.

This position reports directly to the Site Manager.

Job Duties and Responsibilities

Provide primary operational support for shipping, receiving, and logistics in a high‑volume printing and production environment
Prepare, pack, label, ship, and receive printed materials, finished products, and supplies with a high level of accuracy and timeliness
Ensure compliance with shipping requirements, postage standards, and carrier guidelines
Operate high‑volume duplicating and production equipment as needed to support print operations
Assist with sorting, finishing, bindery support, quality control (QC), and final product inspections prior to shipment
Coordinate outgoing shipments, track deliveries, and manage interactions with couriers and freight carriers
Apply appropriate postage and handle incoming and outgoing mail, packages, and fax transmissions
Organize, stage, and distribute materials throughout the site to support production workflow
Maintain accurate shipping documentation, inventory records, and logs
Maintain a clean, organized, and safe work environment in accordance with workplace safety standards
Provide bindery support, QC checks, file and document services as required
Deliver customer service support, including occasional front‑desk and telephone coverage
Communicate professionally with internal teams, customers, and vendors
Perform additional duties as assigned to support overall site operations
Report directly to the Site Manager

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Shipping & Production Associate

Job Description

More jobs at Ricoh Canada Inc.

More jobs at Ricoh Canada Inc.