Director - Technical Support

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director – Technical Support based in Germany.

This is a high-impact leadership role responsible for shaping and scaling a regional technical support organization across EMEA. The role focuses on building a world-class support function that delivers consistent, high-quality service to enterprise customers in complex, mission-critical environments. You will act as a key driver of operational excellence, customer satisfaction, and continuous transformation across distributed teams. The position combines strategic leadership with hands-on organizational development, ensuring teams are empowered, aligned, and high-performing. You will also play a central role in modernizing support through automation, AI, and data-driven decision-making. Working in a fast-evolving, global technology environment, you will collaborate closely with cross-functional stakeholders to enhance customer outcomes and business value.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director – Technical Support based in Germany.

This is a high-impact leadership role responsible for shaping and scaling a regional technical support organization across EMEA. The role focuses on building a world-class support function that delivers consistent, high-quality service to enterprise customers in complex, mission-critical environments. You will act as a key driver of operational excellence, customer satisfaction, and continuous transformation across distributed teams. The position combines strategic leadership with hands-on organizational development, ensuring teams are empowered, aligned, and high-performing. You will also play a central role in modernizing support through automation, AI, and data-driven decision-making. Working in a fast-evolving, global technology environment, you will collaborate closely with cross-functional stakeholders to enhance customer outcomes and business value.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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