Massage Therapist

GENERAL SUMMARY

The Massage Therapist is a provider of safe massage and body treatment services to our members and clients. Massage Therapists are considered experts in their field, entrusted with providing memorable, high-quality experiences for our clients.  

 

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”.

Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete’s Promise:

 

Our Mantra:

Respect The Past

Accept Responsibility

Pay it Forward

 

Our Actions We Live By:

Actions We Live By. It’s who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

 

Pete’s Promise:

Service Forward

Ruthlessly Consistent

Do the Right Thing

 

 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

Massage and Body Treatment Service

• Perform massage and body treatment services as outlined in the Spa menu within the service protocol guidelines, time allotments and product usage.
• Escort clients to and from the Relaxation Room
• Inform reception of in-service alterations (e.g. service additions or upgrades, additional time, etc.)

 

Cleanliness

• Maintain cleanliness standards for all equipment, tools, furnishings, and massage rooms
• Restock and maintain supplies in massage rooms during each shift in order to have all needed supplies/tools at hand to perform each service at all times
• Follow and perform all sterilization routines
• Assist in maintaining the cleanliness of the Relaxation Room and prep rooms

 

Revenue Generation

• Recommend massage and body treatment add-ons and services for each client, explaining the purpose and benefit of each service and product
• Develop and suggest new massage and body treatment services and programs; promote spa programs and services with the goal of enhancing member participation

 

Communication and Relationships

• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining clients for repeat business

• Keep reception staff informed of your whereabouts during your shift should you leave the spa
• Communicate timely and follow up, as appropriate
• Active participation in required events, required programs, required meetings and required trainings

OTHER JOB FUNCTIONS

• Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays
• Maintain cleanliness of Relaxation Room and stock level of items
• Assisting with Laundry duties