Lead Technical Support Engineer - AI / ML

HERE Technologies is looking for a Lead Technical Support Engineer with hands-on AI expertise to join our Technical Support organization in China ( either Beijing or Shanghai). In addition to providing excellent technical support to customers and developers, this role is a key technical enabler for deploying our “Digital-first AI” strategy—combining AI/automation with human expertise to accelerate time-to-answer, improve self-service/deflection, and ensure high-quality escalation when deeper investigation is needed. The role requires hands-on troubleshooting and...