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EDP

Customer Service Specialist

LisboaPosted 2 weeks ago
Full-timehybridmid

Job Description

  • Provide technical support and customer service within solar, energy storage, and electric mobility solutions
  • Support field service operations and ensure high-quality technical assistance to customers and partners
  • Monitor and support the solar installation process, ensuring compliance with technical and operational standards
  • Collaborate with multidisciplinary teams (technical, operations, and customer service) to resolve complex issues
  • Contribute to the creation, optimization, and standardization of processes and procedures
  • Support backoffice and call center operations with technical expertise when required
  • Structure and improve workflows to increase operational efficiency and service quality
  • Ensure effective communication with stakeholders, providing clear and accurate information
  • Support workforce planning activities using WFM tools when applicable
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    51-200 employees
    Chicago, Illinois, US
    Website
    Customer Service Specialist at EDP | Renata