Assistant Facilities Manager

Facilities Management Operations

• Assist the Regional Facilities Manager in the day‑to‑day management of multiple sites within central belt
• Conduct regular site inspections, identifying maintenance needs, hazards, and opportunities for improvement.
• Oversee reactive and planned maintenance activities, ensuring tasks are completed to a high standard and within agreed time frames.
• Support the management of service providers and contractors, ensuring compliance with SLAs and KPIs.
• Ensure sites are compliant with statutory requirements, including fire safety, health & safety, water hygiene, and electrical testing.
• Respond to and coordinate actions for emergencies, incidents, or urgent matters as needed.

Compliance, Health & Safety

• Assist in ensuring all properties meet statutory compliance requirements (H&S, gas, electrical, asbestos, water hygiene, etc).
• Keep H&S systems accurate and certification up to date.
• Support the preparation and distribution of H&S communications and bulletins.
• Participate in site inspections, risk assessments, permit-to-work reviews and contractor checks.
• Assist with accident/incident reporting and audit follow‑up.

Contractor & Supplier Management

• Monitor contractor performance across hard and soft services including KPIs, action plans and contract adherence.
• Gather compliance, environmental and performance reporting from suppliers.
• Liaise with suppliers to ensure timely work delivery, compliance and access.

Financial & Budget Support

• Assist in preparing service charge budgets and monitoring expenditure.
• Raise purchase orders, process invoices and maintain accurate billing data.
• Support collection and analysis of cost data for CAPEX or service charge projects.

Reporting & Systems Management

• Produce regular reports on portfolio performance, risks and improvement recommendations.
• Maintain accurate electronic filing, helpdesk data and CAFM/Indurent Hive entries.
• Run budget variance and service charge reports.

Customer Experience

• Build positive relationships with occupiers and act as a first point of contact when needed.
• Support customer satisfaction surveys and follow‑up actions.
• Help ensure a smooth and responsive customer experience aligned with Indurent’s customer-first values.

• Support customer onboarding, move‑ins/outs, and property handover processes alongside Asset Management and Customer Engagement teams.

• Experience in facilities management or a related property/maintenance environment
• Strong written and verbal communication skills.
• Knowledge of health & safety principles and statutory compliance requirements.
• IOSH Managing Safely, equivalent (or willingness to work toward).
• Strong customer service awareness.
• Good IT literacy and ability to work with FM systems.
• Practically minded, proactive and able to solve problems.
• Full UK driving license.
• Ability to manage multiple tasks across a dispersed portfolio.
• Willingness to act as an emergency contact when required.

• Knowledge of FM supply chains, contractor management or compliance processes.
• Understanding of commercial leases and property operations.
• Engineering or building services background.
• Ambition to progress into full Facilities Manager roles.