Maturity Support Specialist

Kō wai mātou? Who are we?

Zespri is more than simply the world’s single-largest marketer of kiwifruit. We like to think of ourselves as fruit on a mission and as rebels with a cause: to help people, communities and the environment around the world thrive through the goodness of kiwifruit. We are proudly the world’s largest marketer of kiwifruit, selling kiwifruit in more than 50 countries. We work with around 2,800 New Zealand and 1,500 international growers and post-harvest companies to source the best-quality Zespri Kiwifruit which we supply through our distribution partners to wholesale and retail customers. We are one of New Zealand’s best-known international brands, dedicated to creating sustainable long-term value for growers.  

He aha te mahi? What's the role?

The Maturity Support Specialist role is a permanent, year-round opportunity that plays a critical part in supporting our world-class Maturity Clearance System (MCS). This is a varied role that blends customer support, operational coordination, systems troubleshooting, stakeholder relationship management, and continuous improvement. You’ll be part of a collaborative team, helping ensure smooth clearance processes and exceptional support for growers, postharvest, and internal teams during the maturity season, while also contributing through system support, testing, documentation, and broader team support in the off-season.

This is a permanent role, working  a 37.5 hour week. You will be on a rotating roster with early, day and late shifts (6:45am–6:00pm), including 1 weekend day.

In this role, you will:

• Provide first-line support for growers, postharvest, and internal users by resolving queries, troubleshooting issues, and escalating where needed.
• Support the effective operation of the Maturity Clearance System and associated clearance processes, including user support, training, testing, and documentation updates.
• Build strong working relationships with growers, postharvest partners, labs, and internal teams to deliver great service and clear communication.
• Coordinate and support key maturity and sampling programmes, helping ensure seasonal activities run smoothly and accurately.
• Contribute year-round by supporting off-season priorities across system support, process improvement, testing, and wider team initiatives.

Ko wai koe? Who are you?

You’re a proactive, customer-focused professional who enjoys solving problems, building strong relationships, and working in a fast-paced environment. You’re organised, detail-oriented, and confident managing competing priorities - especially during busy periods. This role would suit someone from a customer service, operations support, horticulture, logistics, or industry coordination background.

You’ll bring:

• Clear and confident communication skills, with the ability to explain processes and engage effectively with a wide range of stakeholders, including over the phone.
• Strong listening skills, with the ability to quickly understand issues and respond with clarity.
• Experience managing fluctuating volumes of queries, while maintaining a consistent, professional service standard.
• Strong organisation and attention to detail, with the ability to juggle competing priorities.
• Confidence using systems and technology (e.g. Word, Excel, CRM platforms).
• Sound judgement and problem-solving ability, including knowing when to escalate.
• Kiwifruit industry knowledge or customer service experience (advantageous).
• Relevant qualification or equivalent practical experience.

He aha e tika ai a Zespri? Why Zespri?

Our people are what makes our culture so irresistible and uniquely Zespri. We are a passionate and mighty team of 900+ employees in 23 different locations globally. Working at Zespri is an opportunity to join a fast-paced, culture-driven environment unlike any other. We want people who share our values of making it happen, creating real connections, and leaving a legacy. Join us in shaping our future and be part of a truly unique organisation.  

• Competitive overall remuneration package, including a Short-Term Incentive scheme opportunity.
• FlexWELL flexible work ethos; WFH and the office
• Additional paid annual leave day per year (Zespri Day)
• Two additional paid leave days for you to proactively support the moments that genuinely boost your mental, physical, emotional, and social wellbeing (Boost Days)
• Global Life and Permanent Disability Insurance
• Group Medical Insurance benefits
• Convenient Mount Maunganui office location, with free onsite parking
• Your daily dose of Vitamin C with free kiwifruit!

Apply Now! Applications close Wednesday 24 June 2026

At Zespri, we understand the importance of diverse perspectives and experiences, and a fair hiring process is the first step to getting there. We want to attract a diverse range of people and encourage everyone from all backgrounds and walks of life to apply. Please let us know if you need any assistance or reasonable adjustments to take part in the recruitment and selection process. You can reach out to our Talent Acquisition team via email at [email protected] to have a chat to someone directly.