Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

This role leads and manages the full lifecycle of customer-facing projects and programs across Cisco technologies, from initiation through planning, execution, and closure, ensuring alignment with customer business goals and Cisco's strategic objectives. The position is accountable for the successful execution of projects and programs, including scope, schedule, budget, quality, and customer satisfaction, and provides regular updates to Service Delivery Managers (SDMs) and Customer Experience Managers (CXMs) to ensure transparency and alignment across delivery and customer adoption goals. Responsibilities include managing project-level budget execution, ensuring operational excellence through accurate project reflection in Cisco's systems and tools, overseeing financial forecasting and reporting, and maintaining compliance with delivery governance standards. The role also coordinates with Cisco's vendor management teams to source bids, recommend partner selections, and create statements of work (SOW) and terms and conditions (T&Cs), while collaborating with SDMs, who have final accountability for partner selection, SOW approval, and performance. The position operates within industry methodologies such as PMI and Agile, and Cisco's operational processes, ensuring compliance, financial responsibility, and rigorous governance through structured communications, risk and issue management, and stakeholder alignment. Additional duties include maintaining project governance by managing invoicing, payment tracking, and forecasting processes, executing change management strategies to ensure operational discipline and adherence to Cisco's business standards, applying AI and automation tools to streamline planning, reporting, risk detection, and closeout activities, and championing continuous improvement through lessons learned, retrospectives, and knowledge sharing across teams and engagements.

What You’ll Do:
• Executes and contributes to defined parts of a workstream, or a small-scale project with limited complexity
• Applies foundational delivery processes and contributes to outcomes within a narrow scope
• Begins engaging with customers as part of a broader team
• Tracks customer feedback using Cisco tools and prepares basic reports (e.g., status, resource allocation) to support short-term customer outcomes
• Understands customer's perspective, identifies and escalates risks or misalignments to senior team members
• Develops familiarity with the customer journey by reviewing SOWs and mapping project scope to customer needs
• Begins to build rapport through consistent updates and responsiveness
• Documents delivery requirements and updates project plans with task assignments, milestones, and dependencies using Cisco templates
• Tracks resource demands and deliverable completion; addresses minor delays and/ or escalates potential delivery risks
• Prepares status reports using AI or Automated Cisco delivery tools (e.g., task automation, real-time monitoring and reporting, dashboards)
• Supports financial tracking by preparing basic budget estimates and entering resource utilization data into Cisco’s delivery systems under guidance
• Assists in documenting partner deliverables and contract-related updates
• Demonstrates knowledge of project and program management and a solid understanding of a(n) engineering/technical domain for purposes of program management
• Applies basic product knowledge to assist in identifying common technical issues during delivery
• Assists in implementing small-scale automation using entry-level AI tools (e.g., workflow automation platforms, task scheduling bots, and rule-based notification systems)
• Flags recurring technical issues or customer pain points to senior team members for resolution
• Actively contributes to team collaboration by sharing updates, supporting peers, and participating in problem-solving
• Takes ownership of assigned tasks and works with internal stakeholders to align delivery with customer needs
• Engages with cross-functional teams to understand delivery schedules and service commitments
• Follows established processes to support a unified engagement experience and flags inconsistencies for resolution

Minimum Qualifications:
Bachelors + 2 years of related experience, or
Masters + 0 years of related experience, or
6 years of related experience
PM CAPM expected

Preferred Qualifications:
Technical certification preferred (e.g., CCST Networking, CCST Security, CCNA)

THIS JOB DESCRIPTION DOES NOT APPLY FOR EMPLOYEES IN GERMANY.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.