E-Commerce Channel Support Associate

Maxwood Furniture is a rapidly growing furniture company with an expanding portfolio of brands including Max & Lily, Plank + Beam, and Maxtrix. Since launching over two decades ago, we have established multiple sales channels including our DTC websites and third-party marketplaces. We're passionate about creating an inspiring and engaging shopping experience for our customers, bringing their home décor dreams to life with stunning, on-trend pieces.

We are seeking a new member to join our E-Commerce team. Are you ready to be a part of something amazing?

Position Overview

Are you detail-oriented, eager to learn, and passionate about online retail?

Join our dynamic and rapidly growing team as an E-Commerce Channel Support Associate. In this role, you'll support our Channel Specialists and Managers in optimizing our presence across leading third-party marketplaces including Walmart, Target Plus, Best Buy, Lowe's, Kohl's, Amazon, Wayfair, and Bed Bath & Beyond.

This is an excellent opportunity for someone looking to build a career in e-commerce while gaining exposure to marketplace operations, digital merchandising, and online retail strategy.

Responsibilities

Marketplace Support

• Assist with product listing updates, content accuracy, and promotional setup across third-party marketplaces.

• Help ensure product detail pages are accurate, optimized, and compliant with marketplace guidelines.

• Support new product launches and catalog updates.

Platform Operations

• Assist with day-to-day activities within Mirakl and ChannelAdvisor, including product onboarding, listing maintenance, and issue resolution.

• Utilize marketplace seller portals to review catalog performance and monitor account activity.

• Troubleshoot listing, content, and product setup issues as they arise.

Cross-Functional Collaboration

• Partner with Marketing, Supply Chain, Product Development, and Creative teams to ensure accurate product information and consistent brand representation.

• Coordinate marketplace promotions, launches, and catalog updates across departments.

Reporting & Analysis

• Pull, organize, and maintain sales, performance, and inventory reports.

• Assist in identifying trends, discrepancies, and opportunities for improvement.

• Support ongoing marketplace performance tracking and reporting initiatives.

Compliance & Quality Control

• Monitor listings to ensure accuracy and compliance with marketplace requirements.

• Assist in resolving compliance issues and maintaining overall account health.

• Perform routine audits to identify and correct catalog inconsistencies.

Qualifications

Required Qualifications

• 0–2 years of experience in e-commerce, retail, digital operations, or a related field (internships and part-time experience welcome).

• Strong attention to detail and organizational skills.

• Excellent communication and collaboration abilities.

• Proficiency with Microsoft Excel and/or Google Sheets.

• Ability to learn new systems and digital platforms quickly.

• Self-starter with the ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Familiarity with online marketplaces such as Amazon, Walmart, Wayfair, Target Plus, or similar platforms.

• Exposure to tools such as Mirakl, ChannelAdvisor, Salsify, Feedonomics, or Shopify.

• Bachelor's degree in Business, Marketing, Communications, or a related field.

• Interest in retail, consumer goods, furniture, or home furnishings.

Benefits

• 401(k) with Company Match

• Health Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• Flexible Spending Account (FSA)

• Employee Assistance Program (EAP)

• Paid Time Off (PTO)

• Flexible Schedule

Location

Daniel Island, SC 29492

Candidates should be able to reliably commute to our Daniel Island office.