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Job Description
- Oversee daily hotel operations, including front office, housekeeping, and basic F&B (Grab & Go station).
- Ensure excellent guest experience by maintaining service standards and handling escalated guest issues.
- Manage staff scheduling, training, and performance to support a lean and efficient team.
- Monitor financial performance, including room revenue, cost control, and cash handling procedures.
- Coordinate with Accounting for reporting, budgeting, and daily reconciliations.
- Implement policies, procedures, and operational improvements to maximize efficiency and profitability.