Commissioning & Servicing Manager (Utility BESS)

1. Regional Leadership & Team Management
- Lead commissioning and field service engineers across multiple countries. 
- Recruit, train, and develop regional service personnel. 
- Conduct performance reviews and technical capability assessments. 
- Ensure compliance with OEM, safety, and regional regulatory requirements. 
 
2. Commissioning Management
- Plan and oversee all commissioning manpower activities for BESS and PCS systems. 
- Ensure all commissioning schedules meet safety, quality, and electrical regulation requirements. 
- Coordinate with internal stakeholders regarding site readiness. 
- Track commissioning KPIs including quality, timelines, and punch list completion. 
 
3. Service Operations & Field Support
- Oversee corrective and preventive maintenance activities. 
- Support complex troubleshooting of BESS/PCS systems including HV/LV, controls, and communications. 
- Ensure regional SLAs, response times, and contractual service obligations are met. 
- Coordinate with the Control Room, Service Admin, and Spare Parts teams. 
 
4. Regional Customer Relationship Management 
- Serve as the senior technical representative for customers in the Baltics, Nordics, and Balearics. 
- Lead customer review meetings and provide updates on commissioning and service performance. 
- Manage technical escalations and maintain high customer satisfaction. 
- Support LTSA negotiations and identify regional service opportunities. 
 
5. Warranty, Root Cause Analysis & Performance Assurance
- Validate warranty claims and collect required technical documentation. 
- Oversee on-site failure investigations and root cause analysis. 
- Track recurring issues and collaborate with Engineering to prevent reoccurrence. 
- Ensure accurate data collection for CRTE, availability, and performance reporting. 
 
6. Safety, Compliance & Quality Management
- Enforce strict adherence to electrical safety standards, HV protocols, and LOTO procedures in the region. 
- Conduct safety audits, toolbox talks, and site risk assessments. 
- Ensure compliance with national regulations in each region. 
- Lead continuous improvement initiatives to reduce operational risk. 
 
7. Planning, Reporting & Administration
- Provide monthly regional commissioning and service reports. 
- Track KPIs including first-time fix rate, availability, warranty cost, and service response time. 
- Manage regional budgets, expenses, and resource planning. 
- Ensure documentation is updated and accurate within ERP/Service systems. 
 
8. External Service Partner Management
- Select, qualify, and manage local service partners across the region. 
- Support negotiation with Frame work agreements with local service partners. 
- Ensure partners follow OEM procedures and safety requirements. 
- Conduct partner performance audits and manage recertification processes

Qualifications & Experience:
- 7+ years in commissioning, service, or operations leadership roles. 
- Strong experience with BESS, PCS, inverters, HV/LV systems, or renewable energy infrastructure. 
- Experience operating across multiple countries or regions. 
 
Technical Skills:
- Deep understanding of Li-ion BESS, PCS systems, protection, SCADA/EMS/BMS, and grid integration. 
- Strong troubleshooting and diagnostic skills. 
- Knowledge of HV/MV/LV electrical safety and testing standards. 
 
Leadership & Communication:
- Strong leadership skills with ability to manage dispersed teams. 
- Excellent communication and customer-facing abilities. 
- Fluent in English; additional regional languages are an advantage. 
 
Preferred Experience:
- Experience working for OEMs, EPCs, or grid-connected energy storage providers. 
- Knowledge of LTSAs, warranty processes, and performance guarantees.