ServiceNow SCRUM Master

We are seeking a SCRUM Master with ServiceNow experience to support Agile delivery teams in a hybrid Agile environment. This role will facilitate Scrum ceremonies, manage Kanban boards, drive deliverables, remove impediments, and ensure timely execution of ServiceNow initiatives.

Key Responsibilities

• Lead daily stand-ups, sprint planning, retrospectives, and backlog refinement sessions.
• Manage Agile workflows using Scrum and Kanban methodologies.
• Maintain and prioritize Kanban boards to track progress, dependencies, and delivery timelines.
• Drive team deliverables and ensure sprint commitments are met.
• Coordinate ServiceNow enhancements, implementations, and releases across cross-functional teams.
• Partner with Product Owners, developers, QA, and stakeholders to align priorities and delivery goals.
• Monitor Agile metrics, risks, blockers, and team velocity.
• Support hybrid Agile/Waterfall project tracking and reporting as needed.
   

Qualifications

• 3+ years of SCRUM Master or Agile delivery experience.
• Experience working with the ServiceNow platform.
• Strong knowledge of Scrum, Kanban, and Agile delivery practices.
• Experience using Agile management tools such as ServiceNow, Jira or Azure DevOps.
• Excellent communication, organizational, and stakeholder management skills.
• Scrum certification (CSM, PSM, or SAFe) preferred.