Complex Director of Banquets and Events
Job Description
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
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About our property:
Welcome to The Midland Hotel, a distinguished property in the Pyramid Global Hospitality portfolio. Located in the bustling heart of Chicago, Illinois, our hotel features 403 stylish guest rooms and 12,589 sq ft of versatile meeting space, creating an exceptional environment for both guests and employees. At The Midland Hotel, we pride ourselves on delivering outstanding service and creating memorable experiences. As a member of our team, you'll work in a dynamic and supportive setting, surrounded by the vibrant energy and iconic architecture of Chicago. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at The MIdland Hotel. Take the first step towards a rewarding career by applying today. At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full-time employees. Our benefits include medical insurance with employer contribution and vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting. In addition, employees enjoy paid time off and exclusive discounts across our portfolio of hotels. Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally.What you will have an opportunity to do:
Position Summary
The Director of Banquets and Events is a strategic and operational leader responsible for overseeing all banquet, catering, and event operations across both The Wade and The Midland. This role is accountable for delivering high-quality, profitable, and memorable event experiences while maintaining brand standards, driving revenue growth, and leading cross-functional teams.
This is a complex dual-property leadership role, requiring strong operational discipline, financial acumen, and the ability to manage large-scale, high-volume events alongside premium, customized experiences.
Key Responsibilities
Strategic Leadership
- Develop and execute a comprehensive banquet and events strategy aligned with overall business goals for both properties
- Partner with Sales, Marketing, and Operations leadership to drive group and event revenue
- Identify growth opportunities, including new event types, seasonal programming, and partnerships
- Ensure consistency in service, quality, and brand standards across both locations
Operations Management
- Oversee all banquet and event operations, including:
- Corporate meetings
- Weddings and social events
- Conferences and large-scale banquets
- Ensure seamless execution from planning through post-event evaluation
- Maintain high standards of food quality, presentation, and service delivery
- Develop and enforce standard operating procedures (SOPs) across properties
Team Leadership & Development
- Lead, coach, and develop a high-performing team of:
- Banquet Managers
- Event Coordinators
- Service Staff
- Drive a culture of accountability, service excellence, and continuous improvement
- Oversee staffing models, scheduling, and labor efficiency across both locations
- Conduct performance reviews, training programs, and succession planning
Financial Management
- Own and manage banquet and events P&L for both properties
- Develop and monitor budgets, forecasts, and revenue targets
- Optimize labor and operating costs while maintaining service excellence
- Analyze performance metrics and implement corrective actions to improve profitability
Client Experience & Relationship Management
- Serve as an escalation point for VIP clients and high-profile events
- Ensure exceptional client satisfaction and retention
- Collaborate with Sales to secure key accounts and repeat business
- Oversee event feedback processes and continuous service improvement
Cross-Functional Collaboration
- Partner with:
- Culinary leadership on menu development and execution
- Sales teams on booking strategy and event pipeline
- Current leadership teams at both The Wade and The Midland hotels
- Facilities and Operations teams on logistics and event setup
- Ensure effective communication between departments and properties
Compliance & Risk Management
- Ensure compliance with all health, safety, and licensing regulations
- Maintain strong risk management practices for large-scale events
- Enforce company policies and operational standards
Qualifications
Experience
- Multi-property or large-scale venue experience strongly preferred
- Proven track record managing high-volume and complex event operations
Skills & Competencies
- Strong leadership and team development capabilities
- Excellent financial and business acumen
- Exceptional organizational and project management skills
- High level of customer service and client relationship management
- Ability to manage multiple priorities across two locations simultaneously
- Strong communication and interpersonal skills
Education
- Bachelor’s degree in Hospitality Management, Business, or related field preferred
Key Performance Indicators (KPIs)
- Event revenue growth and profitability
- Client satisfaction and retention
- Labor cost management
- Event execution quality and timeliness
- Team engagement and retention
Work Environment
- Fast-paced, high-volume hospitality environment
- Requires evening, weekend, and holiday availability based on event schedules
- Regular presence required at both The Wade and The Midland
What are we looking for?
Compensation:
$100,000-
$130,000Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.