Delivery Coach Campaign Tech
Job Description
GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
POSITION RESPONSIBILITIES:
Support cross-channel marketing projects and campaign strategies for the global marketing organization for all three brands (Norwegian Cruise Line, Oceania Cruises, and Regent Seven Seas Cruises) in collaboration with brand marketing teams, marketing analytics, and all technical teams.
Lead defining project scope and objectives in collaboration with all relevant stakeholders.
Develop detailed project(s) plans to monitor and track progress and manage project and monitor progress performance using a project management tools such as Jira.
Facilitate communication among relevant MarTech/Campaign Tech stakeholders to support execution.
Coordinates with stakeholders to get sign-off on business requirements and support the validation of marketing campaign process enhancements in test and production environments.
Support the Marketing Database, Operations, and Analytics teams in validating brand-specific data and business logic required for in scope projects.
Plan and facilitate sprint planning meetings.
Prepare project and task reporting and conduct status meetings with Marketing Technology/Campaign Tech stakeholders and leadership.
Provide guidance and coaching on agile leading practices to team members.
Serve as the main point of contact for the organization and maintenance of documentation related to NCLH marketing campaigns, tools, and processes.
Support prioritization and dependency identification related to in- scope projects.
Contribute to the continuous improvement of processes and identify opportunities for optimization.
Perform other job-related functions as assigned.
EDUCATION:
Bachelor’s Degree in Business Administration, Project Management, Information Technology, or a related field. Certifications such as PMP (Project Management Professional), CSM (Certified Scrum Master) or similar preferred.
EXPERIENCE:
3+ years experience in project management, agile coaching, or delivery leadership roles.
KNOWLEDGE & SKILLS:
Proven experience in successfully managing and deploying initiatives with the ability to make sound, independent decisions and apply logical judgment to ensure timely project completion and effective issue resolution.
Demonstrates advanced proficiency in applications such as Microsoft Suite, LucidChart, JIRA, Tableau, and other project management tools.
Skilled in managing multiple priorities under tight deadlines while setting clear expectations, with excellent written and verbal communication skills.
ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
New Releases
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.