Senior Quality Insights Manager, Outsourcing Quality
Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Quality Insights Manager, Outsourcing Quality based in India.
This is a high-impact individual contributor role focused on defining and driving the quality insights strategy for outsourced support operations at scale. You will be responsible for shaping how quality is measured, interpreted, and operationalized across global BPO partners supporting buyer, seller, and policy enforcement functions. The role sits at the intersection of data analytics, operational excellence, and customer experience, turning complex QA signals into clear, actionable insights that influence senior decision-making. You will work closely with cross-functional teams including Trust & Safety, Risk & Fraud, and Customer Support to improve performance, efficiency, and user outcomes. A key aspect of the role involves designing scalable QA frameworks, evaluation methodologies, and governance models that ensure consistency and accountability across outsourced operations. You will also act as a trusted advisor to both internal stakeholders and external partners, helping align quality standards across a distributed global ecosystem. This is a strategic, insight-driven role with direct impact on customer experience and marketplace trust.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Quality Insights Manager, Outsourcing Quality based in India.
This is a high-impact individual contributor role focused on defining and driving the quality insights strategy for outsourced support operations at scale. You will be responsible for shaping how quality is measured, interpreted, and operationalized across global BPO partners supporting buyer, seller, and policy enforcement functions. The role sits at the intersection of data analytics, operational excellence, and customer experience, turning complex QA signals into clear, actionable insights that influence senior decision-making. You will work closely with cross-functional teams including Trust & Safety, Risk & Fraud, and Customer Support to improve performance, efficiency, and user outcomes. A key aspect of the role involves designing scalable QA frameworks, evaluation methodologies, and governance models that ensure consistency and accountability across outsourced operations. You will also act as a trusted advisor to both internal stakeholders and external partners, helping align quality standards across a distributed global ecosystem. This is a strategic, insight-driven role with direct impact on customer experience and marketplace trust.