Patient Safety Support Officer

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Are you an experienced Patient Safety Support Officer with a passion for delivering high quality care? 

We need a Patient Safety Support Officer who’s passionate about helping people with a range of complex mental health needs.

You will be joining our team on a full time, 40hrs per week basis.

Maximising positive outcomes & recovery for our patients – it’s a challenging, satisfying vocation.

At Cygnet, our perks go way beyond pension schemes and excellent professional development.

You’ll also enjoy shopping, travel and leisure discounts – as well as a range of healthcare and financial benefits – to support you to be happy both in and out of work.

So if you care about making a difference – every day – we want to hear from you.

Job Summary:

The Patient Safety Support Officer plays a key role in supporting incident reporting and management, learning processes and quality assurance across the organisation.

Key Responsibilities

• Daily validation of incidents entered onto Datix, including reviewing conflicts, amending and correcting these where necessary and liaising with sites to aid better reporting in the future.
• Support the reporting, triage and escalation of significant incidents, ensuring adherence to the Patient Safety Incident Response Framework (PSIRF).
• Supporting data analysis to identify incident trends, risk themes and safety metrics to identify areas for improvement and support evidence-based decision making.
• Support with the organisation’s learning and response registers, including follow up with sites on action plans, action completion and embedding of change.
• Supporting the production of monthly and quarterly reports, ad-hoc reports when required and Datix audits.

Experience Required:

Essential:

• Education - evidence of good general education to A Level/NVQ standard.
• Organisational Skills – ability to manage multiple tasks, meet deadlines, and maintain accurate records.
• Communication Skills – ability to communicate effectively with a wide range of audiences.
• IT Skills – familiarity with standard Microsoft Office software, working knowledge of Teams/Zoom and experience of working with data and spreadsheets.
• Emotional Resilience – comfortable working with sensitive information and having access to documentation regarding challenging incidents. Comfortable with lone/remote working.
• Some understanding of the Patient Safety Incident Response Framework (PSIRF).

Desirable:

• Clinical Governance Knowledge – some understanding of patient safety principles, risk management, and quality assurance in mental health/social care settings.
• Analytical Skills – experience in interpreting data, identifying patterns and presenting findings.
• IT Skills - familiarity with incident reporting systems (preferably Datix) and Power BI.

Why Cygnet? We’ll offer you…

• 25 days annual leave plus Bank holidays

• Fully paid training

• Paid DBS

• Free parking

• Courtesy meals & refreshments while on shift

• Shopping & entertainment discount scheme (over 800 retailers)

• NHS Discount (Blue Light Card)

• Cycle to Work scheme

• Opportunities to progress and develop.

Please note, successful candidates will be required to undergo an enhanced DBS check.

What next?

If you care about making a difference – we want to talk to you.

What next?

If you care about making a difference – we want to talk to you.

Click the button to apply