Work within a team of engineers/consultants that globally ensure 24-hour customer support.
Manage the customer’s problem through effective diagnosis, resolution, or investigation tools implementation to increase productivity for customer issues on Google Cloud Platform products.
Act as a consultant and subject matter expert for Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
Work closely with Product and Engineering teams to improve the product, and interact with Site Reliability Engineering teams to drive high-quality production. Understand customer issues and advocate for their needs with cross-functional teams.

Technical Solutions Engineer I, Infrastructure, Compute, Google Cloud

Job Description