Senior Associate - Operations (Accounts Receivable - Collections) UK Shifts

Functional Knowledge
Demonstrates a solid understanding of Order-to-Cash (O2C) processes and effectively applies relevant principles to assigned tasks. Capable of independently managing responsibilities such as Collections and Cash Application in alignment with client-specific processes, while ensuring adherence to turnaround time (TAT) and accuracy standards.

Collections Responsibilities:

• Conducts voice-based customer interactions
• Manages disputes efficiently
• Performs customer account reconciliations

Customer Orientation

• Understands client expectations and requirements thoroughly
• Consistently strives to meet and exceed Service Level Agreements (SLAs) and deliverables
• Takes ownership of issues, ensuring solution-oriented approaches and effective communication of findings and resolutions
• Builds and maintains strong relationships with line managers, counterparts, and stakeholders

Accountability

• Has clear understanding of role expectations and performance metrics
• Takes ownership of responsibilities and consistently delivers measurable outcomes

Collaboration & Teamwork

• Aligns efforts with organizational goals beyond individual responsibilities
• Demonstrates a collaborative mindset and supports team objectives
• Effectively resolves conflicts at own level and escalates when necessary
• Adapts positively to change and does not resist change management initiatives

Analytical Thinking & Problem Solving

• Identifies anomalies and irregularities in processes
• Applies structured root cause analysis to understand issues
• Uses contextual understanding to develop practical and effective solutions

Communication Skills

• Communicates with confidence, clarity, and professionalism
• Actively listens and responds with empathy to others’ inputs and concerns
• Demonstrates strong verbal and written communication skills with clear articulation of ideas

 The ideal candidate for this position will have an experience between 1-5 years of corporate collections experience including interaction with a large customer base

 Should have worked on SAP as end user

 Strong communication, problem solving and analytical skills required.

 Good understanding of basic accounting principles

 Must have attention to detail with an eye for accuracy.

 Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency

 Bachelor degree in Finance, Accounting or Business Administration