Cash Office Assistant

Harvey Nichols is looking for a Cash Office Assistant to join our Cash Office team in Knightsbridge a destination for modern luxury, iconic scent houses, and unforgettable client experiences.

About the role...

As a Cash Office Assistant, you will play a vital role in supporting the accurate and efficient financial operations of our Knightsbridge store. Working within a fast-paced luxury retail environment, you will ensure all cash office processes are completed with precision, integrity, and confidentiality.

· Accurately deliver all Cash Office administration functions in line with company policy, audit requirements, and compliance procedures.

· Manage payment reconciliations, ensuring all transactions are processed and balanced correctly.

· Oversee float management and support the smooth daily operation of tills and cash handling processes.

· Investigate and report till discrepancies, chargebacks, and payment issues with accuracy and professionalism.

· Complete regular audits and maintain detailed financial records to support operational excellence.

· Reconcile Hospitality trade and analyse reports to ensure accuracy between store operations and Head Office.

· Issue and reconcile employee expenses while ensuring full adherence to company policy.

· Resolve client payment queries efficiently, providing a professional and solutions-focused approach.

· Respond promptly and effectively to phone calls and emails, maintaining excellent communication standards.

· Liaise confidently with external partners, payment providers, and internal departments where required.

· Navigate Acquirer portals and Back Office systems with confidence and accuracy.

· Maintain strict compliance with PCI DSS, AML, GDPR, security, and confidentiality procedures at all times.

Is this you?

We are seeking an organised and detail-oriented individual who thrives in a fast-paced environment and takes pride in delivering accuracy at the highest standard.

· Do you have previous administration experience within a retail, hospitality, or finance environment?

· Are you confident using Microsoft Excel and working with financial data?

· Do you have experience handling cash and reconciliations accurately?

· Can you remain calm and organised while working under pressure and managing multiple priorities?

· Are you a strong problem-solver with excellent analytical and numerical skills?

· Do you possess exceptional attention to detail and a high level of accuracy?

· Are you an excellent communicator with strong verbal and written communication skills?

· Do you work well independently while also contributing positively as part of a team?

· Are you confident managing your own workload and prioritising tasks effectively?

Beneficial experience

· Previous Back Office POS experience.

· Experience using Sterling cash handling systems.

· Previous experience working within a team-focused environment.

Working hours

This is a full-time position working 37.5 hours a week including weekends, Bank Holidays, and occasional evening shifts. Flexibility is essential.

What's next?

If you are looking to develop your career within a luxury retail environment and have a passion for accuracy, organisation, and operational excellence, we would love to hear from you.