Customer Marketing & Community Manager - Contract
Job Description
ABOUT THE ROLE
We're looking for a strategic, customer-obsessed, and operationally rigorous Customer Marketing & Community Manager to join our marketing organization. This role will lead our retail customer education, robot certification, and store community programs, designed for the retail associates and store managers who work alongside Tally every day. The work directly supports expansion across Simbe's existing client base by accelerating product adoption, deepening engagement, and creating advocates who influence renewal and growth conversations at the corporate level.
Sitting at the intersection of customer education, customer marketing, and community engagement, this person will build programs that drive adoption of Simbe's Store Intelligence™ platform, powered by Tally, the autonomous shelf-scanning robot. They will elevate the work of retail associates and store managers while deepening relationships across Simbe's most strategic accounts. Working closely with Client Success, Customer Experience, Sales, Product Marketing, and Growth Marketing, this person will design and operate programs that drive robot certification completion, product adoption, customer advocacy, and long-term account growth.
The ideal candidate brings a strong blend of customer education and program management, customer community-building, customer advocacy, and operational discipline. They are comfortable scaling programs, refining based on customer feedback, and managing the cross-functional choreography that complex customer programs require. Ideally this person has experience in the retail industry across sectors such as grocery, home improvement, or wholesale club, with direct experience interacting with store associates and managers.
This is a contract role with potential to convert to full-time based on performance and business need.
ABOUT THE ROLE
We're looking for a strategic, customer-obsessed, and operationally rigorous Customer Marketing & Community Manager to join our marketing organization. This role will lead our retail customer education, robot certification, and store community programs, designed for the retail associates and store managers who work alongside Tally every day. The work directly supports expansion across Simbe's existing client base by accelerating product adoption, deepening engagement, and creating advocates who influence renewal and growth conversations at the corporate level.
Sitting at the intersection of customer education, customer marketing, and community engagement, this person will build programs that drive adoption of Simbe's Store Intelligence™ platform, powered by Tally, the autonomous shelf-scanning robot. They will elevate the work of retail associates and store managers while deepening relationships across Simbe's most strategic accounts. Working closely with Client Success, Customer Experience, Sales, Product Marketing, and Growth Marketing, this person will design and operate programs that drive robot certification completion, product adoption, customer advocacy, and long-term account growth.
The ideal candidate brings a strong blend of customer education and program management, customer community-building, customer advocacy, and operational discipline. They are comfortable scaling programs, refining based on customer feedback, and managing the cross-functional choreography that complex customer programs require. Ideally this person has experience in the retail industry across sectors such as grocery, home improvement, or wholesale club, with direct experience interacting with store associates and managers.
This is a contract role with potential to convert to full-time based on performance and business need.