Night Auditor

Key Responsibilities:

• Greet and assist guests during overnight hours with check-in, check-out, and inquiries. 
• Provide exceptional guest service and resolved guest concerns promptly and professionally
• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Accurately prepare and distribute daily reports (revenue, occupancy, discrepancies)
• Process late arrivals, walk-ins, and reservations efficiently
• Ensure safety and security procedures are followed during overnight hours
• Maintain cleanliness and organization of the front desk area
• Communicate effectively with housekeeping, engineering, and management teams regarding guest needs and incidents.

Qualifications

• Previous hotel front desk or night audit experience preferred
• Strong attention to detail and basic accounting skills
• Ability to work independently and handle overnight responsibilities
• Excellent communication and customer service skills
• Proficiency in hotel management systems (experience with Hilton systems is a plus)
• Must be reliable, punctual, and able to work overnight shifts, including weekends and holidays