Assessment Solutions - Operations Specialist (FT)

Assessment Solutions Operations Specialist   Position status: Full-timeLocation: Remote, Western Canada Annual Salary: $52,000 CAD     Summary:   The role of Assessment Solutions Operations Specialist is a key position in the business, supporting both Prometric’s Assessment Services and the external clients for which assessment work is being conducted. This position is responsible for supporting recruitment of Subject Matter Experts (SMEs) for a variety of subjects, supporting the establishment of contractor relationships with SMEs, and assisting in the maintenance of an overall database of contacts. Once SMEs are recruited, the Specialist is responsible for supporting the management of SMEs and their work.   The Assessment Solutions Operations Specialist is expected to work collaboratively, both in person and virtually with industry SMEs, members of the test development team, and cross-functionally with client services to ensure project completion.    Duties & Responsibilities:   Reviewing resumes, screening and interviewing applicants Entering, updating, and tracking information in SME databases Conducting administrative work related to SME contracts Participating in meetings with recruitment contacts, individual SME groups, and clients Supporting event organization: sending event invites, managing delegate responses, receiving and processing invoices Tracking invoice payments and reconciliations Developing knowledge and high levels of proficiency with Prometric systems and tools to support SME recruitment and assessment solution operations Following established procedures and guidelines and ensuring any modifications to procedures are accurately documented Complying with security policy and procedures   Qualifications & Experience:   Bachelor’s Degree – preferably in HR, Marketing, Business or Business Administration 3+ years of recruiting/client experience (knowledge of LinkedIn and other similar tools) Demonstrated proficiency in Microsoft Office products, specifically Excel Excellent communication and interpersonal skills Ability to work independently and as a member of a team Ability to prioritize and handle multiple projects simultaneously Strong organizational and problem-solving skills Ability to work under pressure and meet exacting deadlines Ability to meet quality, service and productivity metrics Previous experience in direct client interactions Strong analytical skills required Attention to detail and high attention to accuracy Proven dependability and high regard for security