Veterinary Receptionist/Administrator

Here at Acres Vets, we are looking for a friendly and approachable Veterinary Receptionist/Administrator to join our fantastic team! We have a very exciting future ahead as we are going to be relocating to a brand new practice within a local retail park three times the size of our current site. This exciting move will be happening in late 2026!

 

You’ll be joining a friendly, experienced team of 6 vets, 5 RVNs, and 9 support staff, in a RCVS GP-accredited training practice. 

As the first point of contact, our receptionists play a vital role in ensuring that our clients and their pets have a welcoming and positive experience. We are looking for someone with excellent communication skills, a warm and compassionate demeanour, and the ability to juggle multiple tasks efficiently in a busy environment. You’ll be joining a small, close-knit team that looks after one another, creating a supportive and friendly environment.

Main responsibilities of the role include but are not limited to;

*Liaising with the clients and the clinical staff to provide a high level of customer care.

*Meeting and greeting clients and pets.

*Booking appointments and diary management.

*Managing telephone and email enquiries.

*Taking payment for services and products.

*Managing cash and end-of-day banking.

*Maintaining a clean and safe space for our clients and their pets.

The rota

 

In addition to a competitive salary, you will benefit from:

*6.6 Weeks annual leave 

*Additional annual leave for your birthday which will be added to your holiday allowance

*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay 

*Cycle to work scheme 

*Initiatives focused on employee wellbeing 

*Non-accidental injury support 

*Learning and development opportunities via the IVC Evidensia Academy 

*Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers 

*Pension scheme 

*Discounted staff pet care