Job Description
Job Summary
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.
People & Culture: Fostering a purpose-driven, inclusive culture where talent thrives, leadership grows and every employee is empowered to make joy.
The role is based in Kunshan, Suzhou, On-site. Be part of a agile, Customer-focused, creative team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
Where You’ll Make a Difference
- Serve as the first point of contact for employee HR inquiries across multiple channels (phone, email, etc.), ensuring a positive service experience
- Utilize the HR knowledge base to provide accurate, consistent, and timely responses to employee requests
- Promote HR self-service tools and educate employees and managers on available HR resources
- Assess inquiries and route or escalate cases to appropriate teams (HR SSC, HRBPs, COEs, HRIT, Payroll) as needed
- Handle sensitive information with a high level of confidentiality, professionalism, and sound judgment
- Identify opportunities to improve HR processes and contribute to continuous improvement initiatives
- Execute HR transactions and organizational data updates (e.g., position management, organizational changes, compensation adjustments)
- Collaborate with team members and Team Leads to resolve issues, share knowledge, and escalate complex cases when necessary
What Makes You the Right Fit
- 2–3 years of experience in Human Resources or a customer service/contact center environment; experience in a multinational company is preferred
- Strong customer service mindset with a focus on achieving first contact resolution and effectively resolving employee issues
- Fluent in spoken and written English, with the ability to handle frequent business communication scenarios
- Excellent verbal and written communication skills, with the ability to interact professionally with diverse stakeholders
- Experience handling employee inquiries through multiple channels (e.g., phone, email, service systems)
- Familiarity with Key Performance Indicators (KPIs) and the ability to meet service-related targets
- Strong attention to detail with the ability to manage high volumes of data while maintaining accuracy and timeliness
- Demonstrated ability to handle sensitive and confidential HR information with discretion and professionalism
How Would You Stand Out?
- Basic knowledge of HR policies, processes, and employee benefits
- Proficiency in Microsoft Office tools and experience using HCM systems or case management tools (e.g., Workday, SAP)
- Bachelor’s degree in Human Resources or a related field
Why Choose Us?
- Training opportunities.
- Learning and development programs.
- Full-paid social insurance.
- Paid annual leave and sick leave.
- Free lunch.
- Work-life balance.
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more