Invoice To Cash Sr Specialist
Job Description
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.
What You Can Expect
ITC Senior Specialist is accountable for overall proactive and timely cash collection activities of key and strategic accounts - mainly public and private Polish hospitals, negotiation of payment plans in line with company policy while maintaining professional customer relationships. Responsible to reduce bad debt exposures to a minimum and identify any disputed items in a timely manner. Supports process improvements, drives productivity and transparency through reporting and metrics on the collections processes in a diverse and changing environment. This role requires strong organizational, negotiation skills, problem-solving abilities, and proficiency in Excel and SAP.
How You'll Create Impact
- Maintain strong relationships and communicate effectively with public and private hospitals to resolve payment issues and negotiate payment plans.
- Contact hospital finance, accounts payable, procurement, and relevant administrative stakeholders regarding overdue invoices.
- Follow up on unpaid accounts by phone, email, and formal correspondence.
- Monitor adherence to agreed payment plans and escalate missed commitments.
- Analyze customer accounts and investigate root causes of payment delays.
- Cooperate with legal advisor regarding court cases for debtors, including documentation preparation.
- Collaborate cross-functionally with finance, customer service, and sales teams to address customer queries and disputes.
- Perform account reconciliations and resolve discrepancies.
- Prepare regular aging, collection status, and risk reports for management using for example High Radius or Power BI functionalities.
- Contribute to process improvement initiatives and suggest solutions for reducing outstanding debts.
What Makes You Stand Out
- Experience in cooperation with Polish public and private hospitals regarding collection and payments.
- Strong communication and negotiation skills for professional and diplomatic approach to customer interactions, both written and verbal.
- Ability to build working relationships with hospital stakeholders.
- Strong problem-solving and dispute resolution skills – ability to identify issues, investigate discrepancies and implement solutions effectively.
- Attention to detail and strong organizational skills to manage multiple accounts and follow-up actions successfully.
- Customer Service Orientation – committed to providing excellent service and building positive relationships with customers.
- Ability to work independently and meet collection targets.
- Excel Proficiency – comfortable with pivot tables, VLOOKUP, data analysis, and reporting.
- SAP Experience for accounts receivable and collections will be an asset.
- Team Player – collaborative approach to work, supporting colleagues and contributing to team success.
- Communicative English.
- Experience with High Radius A/R Cloud software would be a plus
Travel Expectations
Up to 10%.
EOE/M/F/Vet/Disability