Senior Manager, End User Lifecycle Operations

Senior Manager, End User Lifecycle Operations – Remote

Come build something that matters.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:  

As a Senior Manager, End User Lifecycle Operations, you’ll be part of our Infrastructure & Support Services team working as a remote employee.    You’ll get to:  

End User Software Licensing, True-Ups & License Management (Oversight)

• Own the operational governance for licensing programs (e.g., enterprise agreements and related subscriptions), including renewal calendars, compliance posture, and internal controls.
• Lead the true-up/true-down process: data collection, reconciliation, internal approvals, and submission readiness; ensure audit-ready documentation and traceability.
• Maintain an accurate license position by partnering with SAM/ITAM, endpoint engineering, identity teams, and Finance to reconcile entitlements vs. consumption.
• Establish and monitor license management processes (request/approval flows, assignment standards, reclaim/re-harvest, exception handling).
• Produce recurring reporting on license utilization, compliance risk, and optimization opportunities; drive corrective actions with owners.

Tenant Management (Oversight)

• Provide governance and oversight for Microsoft tenant management (e.g., M365/Azure/Entra ID tenant administration operating procedures), ensuring alignment with Security and Identity standards.
• Coordinate with Identity/Security teams on role-based access, privileged access processes, and administrative change controls.
• Ensure tenant configuration changes follow documented approval and change management processes; maintain operational runbooks and escalation paths.
• Support cross-tenant or multi-tenant considerations (if applicable), including standardization, documentation, and stakeholder communications.

PC Procurement & Lifecycle Operations

• Manage PC procurement operations: demand planning inputs, ordering workflows, vendor coordination, and purchase-to-receipt tracking.
• Own asset tracking and lifecycle governance (receiving, imaging readiness, assignment, transfers, returns, refresh, and disposition) in partnership with ITAM/SAM.
• Lead logistical deployments (new hire kits, break/fix swaps, refresh waves, site deployments), ensuring SLA adherence and clear communications to end users and site IT.
• Oversee depot operations (internal or outsourced): inventory accuracy, staging/imaging coordination, shipping/receiving, repair triage, and secure disposal processes.
• Implement controls for chain of custody, data handling, and secure wipe/disposition aligned to security policies and regulatory requirements.

Vendor, Financial & Process Governance

• Manage vendor performance for Microsoft licensing partners and PC suppliers/logistics providers: KPIs, SLAs, escalations, and continuous improvement.
• Partner with Finance/Procurement to ensure spend visibility, invoice validation, and cost optimization (license right-sizing, standard configurations, reduced expedite costs).
• Define and improve SOPs, documentation, and controls to ensure repeatable operations and audit readiness.

Team Leadership & Stakeholder Management (Not Initially)

• Lead, coach, and develop a team of analysts/coordinators (or manage vendors) supporting licensing operations and endpoint logistics.
• Serve as the primary operational point of contact for licensing and endpoint lifecycle topics for IT leadership, Service Desk, Security, Procurement, and Finance.
• Drive clear communications for upcoming renewals/true-ups, refresh cycles, and deployment schedules.

The Person:  

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• Bachelor’s degree in IT, Business, Supply Chain, Finance, or equivalent experience.
• 5+ years of experience in at least two of the following areas: Microsoft licensing/SAM, IT asset management, endpoint/desktop operations, procurement operations, or IT service management.
• Working knowledge of Microsoft licensing concepts (subscriptions vs. enterprise agreements, compliance, true-ups) and ability to partner effectively with licensing specialists and resellers.
• Experience managing operational processes with strong controls (approvals, audit trails, documentation).
• Experience with endpoint lifecycle operations (procurement, inventory, deployment logistics, depot/warehouse operations).
• Strong vendor management, stakeholder management, and communication skills.
• Advanced Excel/analytics skills; comfort producing executive-ready metrics and dashboards.

Preferred Qualifications

• Experience with Microsoft licensing optimization and usage reporting for M365 and/or Azure.
• Familiarity with ITAM/SAM tools and ITSM platforms (e.g., ServiceNow or equivalent), including asset and request workflows.
• Experience with Intune/Autopilot, endpoint imaging/staging processes, and identity concepts (Entra ID) in partnership with engineering teams (not necessarily hands-on engineering).
• Certifications (nice to have): ITIL Foundation, IAITAM (CSAM/CHAMP), Microsoft fundamentals (e.g., MS-900/AZ-900), or procurement/supply chain certifications.

The Details:

You’ll receive a competitive salary and a great benefits plan, including:

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

#LI-RB1

#LI-Remote

#LI-DNP

The Salary range for this position is $110,600.00 - $178,000.00

• This is the lowest to highest annual full-time salary range we would pay for this role at the time of this posting. The salary offered within the range may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. Please note that salary is only one component of total rewards at Stanley Black & Decker. ​

• The salary range listed in this job posting reflects the range for the primary location specified. The salary range may vary for other locations.​

• The successful candidate may be eligible for annual merit increases. ​

• Medical, dental, life, vision, disability,401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being. ​

• Discounts on Stanley Black & Decker tool sand other partner programs.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are 

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. 

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

Learning & Development: 
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement:
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at [email protected].  Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

Know Your Rights: Workplace discrimination is illegal (eeoc.gov)