Service Contracts Specialist

The Service Contracts Specialist will be responsible for responding to new service contract requests, facilitating the existing service contract renewal process and supporting the Sales team in contract renewal through account review preparation. This position ensures our customers know their business is appreciated and that their needs and concerns are our upmost priority. This will be measured by retaining a greater percentage of our existing service contract base, which will be accomplished by evaluating our performance in communication, documentation, thoroughness, site surveys, technician performance, timeliness, and sense of value.