Job Description
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About PalmPay
PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we’re building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.
Operating in Nigeria, Ghana, Tanzania, and Bangladesh, PalmPay has been recognised by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list.
Description
We’re looking for a highly organised and proactive CMO Associate to support the Chief Marketing Officer of PalmPay. Based in our Hangzhou office, this role will serve as a key link between the CMO and teams across China and our operational markets - Nigeria, Tanzania, Bangladesh.
You’ll help streamline marketing operations, coordinate with internal stakeholders, and support strategic planning initiatives.
This is an excellent opportunity for someone who thrives in a multicultural environment and wants exposure to high-level decision-making in one of Africa’s fastest-growing fintech companies. The ideal candidate is a quick learner with a creative mindset, strong analytical skills, and excellent communication abilities.
Key Responsibilities
- Operational Oversight
- Implement and maintain standard operating procedures (SOP) to improve coordination and accountability across the marketing & communication function.
- Assist the CMO in monitoring progress on key campaigns and deliverables, ensuring deadlines and quality standards are met.
- Organise recurring check-ins, reporting and documentation to keep workflows structured.
- Track marketing KPIs and campaign performance for reporting and analysis
- Cross-team liaison (China)
- Act as the communication bridge between the CMO and China-based colleagues (product, operations, finance, etc)
- Coordinate internal approvals, information sharing, and feedback loops to ensure alignment and timely execution of marketing initiatives.
- You will be supported by a junior officer for day-to-day liaison work.
- Strategic support
- Conduct market and competitor research to support multi-country planning and decision making
- Help prepare internal documents and presentations for strategic projects and management meetings
- Continuously research marketing best practices - both globally and locally - and proactively share relevant insights, tools and case studies with the team to drive ongoing improvement.
- Marketing execution
- Translate press releases and other brand communications into Chinese and manage distribution within China
- Support the execution of co-marketing and partnership activities with China-based partners and vendors
- Help coordinate Chinese-language assets and ensure alignment across bilingual materials
About you
- You hold a Bachelor’s degree with a minimum 2.1 classification; additional marketing-specific qualifications or training a plus
- You have studied at a top university in the US or UK and are familiar with Western culture, having lived, worked, or studied in an English-speaking environment
- You’re curious and eager to learn about fintech and marketing
- Naturally organised and detail-oriented, you manage your time well and can handle multiple priorities across different time zones.
- You’re self-motivated, resourceful, and capable of working independently to drive projects forward
- You have strong working knowledge of Excel and Powerpoint, with an eye for good design
- You’re comfortable using collaboration tools like Google Workspace, Asana, and other online project management platforms.