Credit & Collection Analyst I

Overview

: Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries

We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers

Why We are Different: At Lippert, Everyone Matters

This is not just a tagline or empty promise; it is

We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences

We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members

Get: A unique, inclusive and supportive company culture

Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more

Fair and competitive

Career development and mentoring and opportunities to grow

Holiday, personal and vacation days

Summary/Objective: The Credit & Collections Analyst I is an entry-level role responsible for supporting daily credit and collections processes

Core

include sending customer statements, processing incoming payments, and posting credit card transactions using internal systems

This role follows standardized procedures to maintain clean receivables records and ensure timely updates to customer accounts

The Analyst I works closely with internal teams to respond to routine inquiries and escalates unresolved issues to more senior team members

This position plays a foundational part in supporting timely collections and maintaining customer account integrity

Duties and

: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

The

listed below are representative of the knowledge, skill, and/or ability required

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Send monthly customer statements and manage distribution lists with regular account follow-ups

Receive and record e-check payments and support electronic transaction processing

Process credit card payments

Build and maintain relationships with customers, plant personnel, and sales teams

Monitor and process sales order hold lists

Utilize trade references and PCI compliance

Conducts unclaimed property research and resolution

Generate and review credit reports for NCAM-related activity

Understand and follow SOPs (Standard Operating Procedures)

Support internal documentation and audit preparedness as needed

Contribute to a culture of continuous improvement and collaboration

Working Conditions: Primarily working indoors, office environment

May sit for several hours at a time

Prolonged exposure to computer screens

Repetitive use of hands to operate computers, printers, and copiers

: High school diploma or GED required. 1+ year of administrative experience, or relevant education

Basic understanding of accounting or financial concepts is preferred

Essential Functions: Apply general bookkeeping knowledge to account transactions and payment applications

Process customer payments securely and in compliance with PCI standards

Maintain accurate and organized records for statements, payments, and correspondence

Demonstrate high emotional intelligence (EQ) when resolving conflict or negotiating payment solutions

Use available data to evaluate risks or determine best course of action for LCI

Engage with internal stakeholders to align account statuses and resolutions

Handle credit-related issues with attention to detail and urgency

Ensure understanding of Lippert products and customer segments including RV/Marine/Specialty

Access and utilize SOPs effectively

Competencies: Effective time management and task prioritization

Personal accountability for work quality and deadlines

High attention to detail

Ability to handle confidential information appropriately

Clear written and verbal communication skills

Basic computer and software proficiency (Microsoft Office, ERP platforms)

Team-oriented mindset

Problem-solving and basic conflict resolution

Demonstrates Lippert’s core values in daily actions

Supervisory Responsibility: This role does not have any supervisory responsibility upon hiring

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job

While performing the duties of this job, the Team Member is regularly required to talk and hear

This position may be active and requires standing and sitting with occasional walking, bending, kneeling, stooping, crouching, crawling, and climbing throughout the workday

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Position Type/Expected Hours of Work: This is a full-time hourly position

Typically, Monday through Friday 8-5 p.m. with occasional night and weekend hours

Travel: This job does not require travel

Preferred Education and Experience: High school diploma or GED required. 1+ year of administrative experience, or relevant education

Basic understanding of accounting or financial concepts is preferred

Work Authorization/Security Clearance: Must be legally authorized to work in the United States

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or

that are required of the Team Member for this job

Duties,

, and activities may change at any time with or without notice

Pay Group : AAP/EEO Statement Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law

This policy governs all employment decisions, including recruitment, hiring, job assignment,

, training, promotion, discipline, transfer, leave-of-absence, access to

, layoff, recall, termination and other personnel matters

All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert

Lippert’s strong commitment to equal employment opportunity requires a commitment by each individual team member

Compliance with the letter and spirit of this policy is required of all team members

Violations of this policy should be immediately reported to your leader or to any member of leadership

Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment

Know Your Rights