Manager, Patient Support Strategy
Job Description
Manager, Patient Services Strategy- Life Sciences Consulting
About Acumetis
Acumetis is a global life sciences consultancy that guides pharmaceutical and biotech companies through their most decisive moments—powering commercial success and expanding patient access. From early asset strategy to launch readiness and market optimization, we help clients navigate complexity and seize opportunity.
Our integrated approach brings together scientific insight, evidence strategy, deep market intuition, and executional precision to ensure brands are built to lead.
Role Overview
Managers at Acumetis are client-facing leaders responsible for driving project delivery, managing teams, and strengthening client partnerships. You will operate as a day-to-day engagement lead, ensuring high-quality execution while shaping strategic direction and delivering measurable impact for clients.
This role requires strong problem-solving, leadership, and communication skills, with the ability to translate complex insights into clear, actionable strategies for senior stakeholders.
Key Responsibilities
Client Leadership & Project Delivery
Lead client engagements end-to-end, managing multiple concurrent workstreams and ensuring delivery excellence
Serve as the primary day-to-day client contact, building trusted, long-term relationships
Oversee development of client deliverables including business cases, therapeutic landscapes, launch strategies, and strategic frameworks
Translate complex operational, clinical, and financial insights into clear recommendations for executive audiences
Team Leadership & Development
Manage and mentor consultants and analysts, providing guidance, feedback, and professional development support
Drive effective team execution by structuring workplans, delegating responsibilities, and ensuring quality control
Foster a collaborative, high-performance team environment aligned with Acumetis values
Patient Services & Operational Excellence
Lead vendor RFP/RFI processes, including strategy, evaluation, scoring, and selection
Oversee hub, specialty pharmacy, and vendor implementations, including call center operations and data integration
Direct development of SOPs, BRDs, workflows, and governance frameworks for Patient Services programs
Support contracting process with HUB, SP, and 3rd party vendors
Establish and monitor KPIs, dashboards, and continuous improvement initiatives (e.g., Six Sigma methodologies)
Support detailed vendor data integration strategy, process mapping, and implementation
Drive Patient Services Program efficiency by supporting evaluations of program operations and opportunity identification to drive efficiency and speed time to therapy
Financial & Strategic Management
Support financial modeling and forecasting across copay, PAP, trial, FRM, and Patient Services programs
Ensure alignment between strategic recommendations and financial/operational feasibility
Identify risks and proactively develop mitigation strategies
Business Development & Firm Contribution
Contribute to new business development through proposal development, opportunity identification, and client expansion
Support thought leadership initiatives and development of innovative, client-ready solutions
Actively contribute to internal capabilities, knowledge sharing, and practice growth
Requirements
Education & Experience
Bachelor’s degree required; MBA or advanced life sciences degree preferred
5–7+ years of management consulting experience within the life sciences industry
Demonstrated experience leading projects and managing client engagements
Skills & Capabilities
Strong analytical and problem-solving capabilities with a strategic mindset
Proven ability to lead teams and manage multiple priorities in a fast-paced environment
Excellent executive-level communication and presentation skills
High proficiency in PowerPoint, Excel, and data-driven storytelling
Detail-oriented, highly organized, and self-motivated
Additional Qualifications
Experience in Patient Services, market access, or commercialization strategy strongly preferred
Project Management certification is a plus